3 days ago
Base Salary
$405k - $485k/yr
Responsibilities
- Build agents that identify recurring customer problems, determine root causes, and ship or drive product fixes.
- Develop tools, APIs, audited workflows, evaluations, guardrails, and human handoffs for Claude-powered support agents.
- Create a scalable support platform for customers and support specialists, including operational data and effectiveness measurement.
- Extend support capabilities to enterprise customers, administrators, and partner-sold customers.
- Set standards for reliability, observability, testing, and rollouts while mentoring engineers and leading cross-team execution.
Requirements
- Deep backend and distributed-systems skills involving APIs, data models, event-driven systems, and third-party integrations.
- Production software development experience, including technical leadership on multi-team projects.
- Experience building systems where correctness, access control, and auditability are important.
- Ability to determine when to ship a simple fix versus investing in a platform and to lead without formal authority.
- Bachelor’s degree or equivalent combination of education, training, and/or experience in a relevant field demonstrated through coursework, training, or professional experience.
- Preferred: 8+ years building backend or platform systems, including 3+ years leading complex projects or teams as an engineer or tech lead.
- Preferred: experience with customer-facing products, billing or subscription systems, LLM-based or agentic systems, helpdesk platforms, internal operations tools, support analytics pipelines, full-stack development, enterprise features, partner integrations, and multi-year technical direction.
Benefits
- Annual salary range of $405,000—$485,000 USD.
- Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office space.
- Hybrid policy requiring staff to work from one of the company’s offices at least 25% of the time, with some roles requiring more office time.
- Visa sponsorship is offered, with reasonable efforts made after an offer; sponsorship may not be successful for every role or candidate.
Categories
About Anthropic
Anthropic builds large language models and the Claude AI assistant for developers and enterprises, offered via API access and enterprise plans. Founded in 2021 and headquartered in San Francisco, it distributes Claude through its own platform and via partners such as Amazon Bedrock and Google Cloud’s Vertex AI. Its work emphasizes model reliability, interpretability, and practical tooling for tasks like coding assistance, analysis, and customer support automation.