Technical Architect, Engage Central Platform
ServiceNow1 day ago
Remote, United States or Orlando, FL, USASenior / Staff+
H1B sponsor
Responsibilities
- Design scalable ServiceNow solutions, technical architectures, data models, workflows, diagrams, and development specifications.
- Architect single-instance, multi-tenant platform capabilities with data isolation, access control, domain separation, and scalable onboarding.
- Build and oversee custom ServiceNow applications, integrations, workflows, APIs, and AI-enabled platform capabilities.
- Guide development teams through architectural decisions, code reviews, technical troubleshooting, standards, user stories, and acceptance criteria.
- Manage platform performance, scalability, technical debt, upgrades, releases, operational documentation, runbooks, and disaster recovery planning.
- Ensure platform architecture, hosting, integrations, data handling, and workflows comply with enterprise, security, privacy, and regulatory requirements.
- Communicate architectural options and recommendations to executives and non-technical stakeholders, including performance, cost, risk, feasibility, and effort considerations.
- Establish performance metrics and proactively identify bottlenecks, scalability issues, and operational risks.
- Travel up to 25% annually for stakeholder engagement and platform support.
Requirements
- 6–10+ years of ServiceNow platform experience spanning development, administration, and architecture.
- Extensive knowledge of ServiceNow products including CSM, SPM, ITSM, and ITOM or similar enterprise workflow platforms.
- Expertise building custom ServiceNow applications with advanced data models, business rules, workflows, user interfaces, and API integrations.
- Strong coding and platform skills in JavaScript, AngularJS, Jelly, REST/SOAP APIs, Integration Hub, UI Builder, performance, and platform analytics.
- Experience optimizing scalability and performance for high-availability architectures.
- Knowledge of multi-tenant architecture, data isolation, access control, domain separation, and security best practices.
- Excellent communication skills with the ability to explain complex technical concepts to executive and non-technical audiences.
- Preferred ServiceNow CTA, CIS, and CAD certifications.
- Preferred consulting or professional services experience, ServiceNow Partner ecosystem familiarity, vendor collaboration, and technical standards experience.
- Preferred knowledge of AI/GenAI integrations, cloud infrastructure, containerization, CI/CD pipelines, DevOps, NowCreate, Agile, SAFe, CMMI, ITIL, and project management frameworks.
Benefits
- Regular employee position with a flexible or remote work persona.
- Distributed work environment emphasizing flexibility and trust.
- Travel of up to 25% annually may be required.
Tech Stack
JavaScriptSOAP
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.