PointClickCare

(Canada) Principal ML System Engineer

PointClickCare
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28 days ago
Remote, Canada or Mississauga, CanadaStaff+

Base Salary

$176k - $195k/yr

Responsibilities

  • Design, build, and maintain infrastructure for GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
  • Implement secure access controls and authentication mechanisms across AI platform components.
  • Develop and manage observability, monitoring, and logging for GenAI workloads and infrastructure.
  • Integrate GenAI infrastructure with agent frameworks and downstream applications in collaboration with product and engineering teams.
  • Optimize production infrastructure for scalability, high availability, and cost efficiency.

Requirements

  • Extensive experience building and maintaining AI platform infrastructure, Kubernetes, and container security.
  • Expertise in observability and monitoring frameworks for real-time performance, including OpenTelemetry or NLPFlow.
  • Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs.
  • Familiarity with vLLM, SGLang, or similar frameworks for hosting LLM inference workloads is preferred.
  • Experience with CI/CD pipelines and automation for AI model deployment and platform operations is preferred.
  • Strong knowledge of authentication and authorization frameworks integrated into AI platforms is preferred.

Benefits

  • Remote work arrangement is indicated by the #LI-remote posting tag.
PointClickCare

About PointClickCare

1,001-5,000 employees

PointClickCare builds a cloud-based EHR and care coordination platform for long-term and post-acute care providers, hospitals, and health plans. Its subscription SaaS covers clinical documentation, eMAR and point-of-care workflows, interoperability, and revenue cycle, and supports a marketplace of integrated partners. Founded in 2000 and headquartered in Toronto, it is privately held and serves over 27,000 providers across North America.

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