5 hours ago
Responsibilities
- Own the reliability, scalability, performance, architecture, disaster recovery, capacity planning, and cost efficiency of Conga’s Azure and AWS cloud platforms.
- Define and manage SLIs, SLOs, error budgets, infrastructure-as-code practices, and CI/CD pipelines.
- Design and operate Cloudflare edge and networking capabilities, including DNS, load balancing, WAF, DDoS protection, Zero Trust, VNet, VPC, routing, and private connectivity.
- Lead Kubernetes cluster standards, upgrades, capacity planning, troubleshooting, and production workload tuning.
- Own the operational health of Cassandra, OpenSearch, and SQL Server platforms, including performance, backup, recovery, upgrades, patching, and migrations.
- Drive automation, self-service workflows, AI-assisted alerting, anomaly detection, automated triage, runbooks, and incident response improvements.
- Serve as an escalation point and incident commander for high-severity incidents, perform root cause analysis, and improve observability and on-call practices.
- Mentor Site Reliability Engineers and provide technical leadership through code reviews, design reviews, and operational readiness reviews.
- Collaborate with Product Engineering, Architecture, Security, AI, Cloud Operations, support, and customer-facing teams.],
- requirements
Requirements
- 7+ years of experience in site reliability, DevOps, cloud operations, or platform engineering supporting enterprise SaaS services at scale.
- 2+ years as a technical lead or senior contributor on shared platform or infrastructure services.
- Hands-on production experience with Microsoft Azure and AWS, including compute, networking, identity, and managed services.
- Strong production experience operating Kubernetes at scale, including cluster design, upgrades, troubleshooting, and workload tuning.
- Strong experience with NoSQL data stores, preferably Apache Cassandra and OpenSearch, including tuning, capacity planning, and recovery.
- Working experience with SQL Server, including performance tuning, backup and recovery, and high availability.
- Proficiency in at least one programming or scripting language such as Python, Go, Bash, or PowerShell, with experience automating operational work.
- Experience with infrastructure as code, including Terraform, Bicep, or ARM, and CI/CD pipelines.
- Experience designing and operating observability for metrics, logs, traces, and alerting.
- Understanding of distributed systems, networking, SLOs, capacity planning, disaster recovery, and incident management.
- Hands-on Cloudflare experience with DNS, WAF, DDoS protection, load balancing, and Zero Trust, plus networking knowledge covering TCP/IP, TLS, HTTP, routing, and VNet or VPC design.
- Experience applying AI or automation to operations, leading high-severity incident response and root cause analysis, and participating in on-call rotations.
- Experience leading complex initiatives from design through implementation, testing, deployment, and support.
- Experience mentoring engineers and influencing teams without direct authority, with strong communication skills and executive presence.
- Preferred qualifications include Azure or AWS certifications, Certified Kubernetes Administrator or similar credentials, Cassandra or OpenSearch expertise, multi-cloud migrations, Argo CD, Flux, Helm, Prometheus, Grafana, AI-driven operational automation, and cloud security or compliance practices.
Benefits
- Full-time role located in Houston, Texas.
- Opportunity to work in a collaborative, inclusive environment with individual and team development.
- Technical leadership opportunity spanning cloud infrastructure, engineering, security, AI, and Cloud Operations.
- Conga supports reasonable accommodations and is an equal opportunity employer.
Tech Stack
Categories
DevOpsSite Reliability
About Conga
Conga builds enterprise SaaS for revenue lifecycle management, including CPQ, contract lifecycle management, billing, eSignature, and document generation with deep Salesforce integration. It sells subscriptions to businesses with complex commercial operations, helping unify quoting, contracting, and fulfillment. Founded in 2006 and headquartered in Houston, the privately held company reports more than 10,000 customers worldwide, including over half of the Fortune 100.