Senior Staff DevOps Engineer - Flow
ServiceNow23 hours ago
Responsibilities
- Own Flow’s AWS platform, including containerized services, managed PostgreSQL, isolated customer-workload execution, and infrastructure as code.
- Own CI verification, release promotion, gated rollouts, migrations, smoke verification, and automatic rollback.
- Operate the production PostgreSQL database, including schema migrations, capacity planning, replication, backups, and recovery.
- Write and test infrastructure, delivery, and operational code in TypeScript.
- Own delivery-pipeline security gates and least-privilege deployment access.
- Operate the AI runtime, including model routing, failover, credential management, cost attribution, and evaluation pipelines.
- Participate in on-call and shape SLOs and error budgets.
- Contribute to new product and feature design and implementation, mentor colleagues, and promote knowledge sharing.
Requirements
- 12+ years of experience in DevOps, platform, or infrastructure engineering.
- Deep experience with AWS and operating production platforms at scale.
- Strong proficiency in TypeScript.
- Experience with infrastructure as code using AWS CDK, Pulumi, or a similar tool.
- Experience running containerized services in production.
- Experience implementing SDLC automation, testing strategies, and CI/CD workflows using GitHub and GitHub Actions.
- Experience managing PostgreSQL databases.
- Experience integrating AI/ML microservices and using AI/ML in engineering and quality processes.
- Experience operating within enterprise cloud-governance requirements such as service control policies, naming and tagging mandates, restricted IAM, and region allowlists.
- Hands-on fluency with AI-assisted and agentic development, plus the ability to apply AI to work processes, decision-making, or problem-solving.
Benefits
- Flexible or remote work persona, subject to assigned work location and eligibility.
- Regular employee position in the AMS - North America and Canada region.
- Opportunity to establish platform, reliability, delivery, and cost practices for a growing AI product within ServiceNow.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.