Staff Site Reliability Engineer - Federal
ServiceNow22 hours ago
Base Salary
$146k - $256k/yr
Responsibilities
- Provide relief and sustainable resolution for infrastructure issues.
- Use software development, systems engineering, and networking expertise to prevent repeatable issues.
- Drive initiatives with partner teams to improve infrastructure reliability and performance through improved system design.
- Increase automation and reduce manual activity while delivering scalable solutions.
- Drive monitoring and automation initiatives.
- Support 24x7 production operations for Government Community Cloud infrastructure.
Requirements
- Typically requires 8 years of related experience with a bachelor’s degree, 6 years with a master’s degree, 3 years with a PhD, or equivalent experience.
- Deep knowledge of Linux systems.
- At least 2 years of experience with DevOps automation and cloud technologies, preferably Azure.
- At least 2 years of coding experience, preferably with Python, JavaScript, and Ruby.
- Experience with PostgreSQL and MySQL database administration, troubleshooting, and performance tuning.
- Expertise in observability and monitoring of applications, services, and networks at scale.
- Networking skills including IP addressing and routing.
- Experience developing on the ServiceNow Platform is preferred.
- Must pass ServiceNow’s USFedPASS background screening, including credit, criminal/misdemeanor, and drug screening requirements.
- Only US citizens, naturalized US citizens, or US permanent residents holding a green card will be considered.
Benefits
- Base pay is $146,200-$255,900, plus potential equity, variable/incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs are offered.
- Third-shift schedule is Wednesday-Saturday, 11 p.m.-10 a.m. PT, with a 10-hour four-day work week.
- No on-call rotation and shift bonuses for second- and third-shift positions.
- Work persona is flexible or remote; the employee type is regular.
Tech Stack
Categories
Site Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.