2 hours ago
Base Salary
$185k - $265k/yr
Responsibilities
- Lead and scale the engineering team performing deep troubleshooting across operating systems, networking, and distributed systems.
- Develop standardized diagnostics, monitoring automation, automated remediation, and supportability tools for the Zero Trust Branch platform.
- Champion AI-based solutions that improve internal detection and reduce triage time.
- Partner with product and engineering teams to deliver reliable, scalable cloud security solutions.
- Drive customer issue debugging, root-cause resolution, post-incident actions, and permanent preventive fixes.
- Build diagnosable-by-design capabilities including SDKs, templates, and standards.
Requirements
- Experience leading software development, software sustenance engineering, or customer escalation engineering teams.
- Technical proficiency in Python, Go, and Linux systems.
- Hands-on experience with network security products, routing, switching, DHCP, and DNS; SD-WAN, micro-segmentation, and SASE/SSE experience is a plus.
- Experience developing troubleshooting and monitoring automation, driving root-cause resolution, and delivering automated remediation.
- Experience as a reliability engineer or developer partnering with engineering teams to advance cloud reliability.
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
- Preferred: experience with agentic AI workflows and LLM frameworks, a bachelor’s degree in Computer Science or a relevant engineering discipline, and experience building large-scale customer or cloud reliability engineering cultures.
Benefits
- Hybrid work arrangement in Santa Clara, California.
- Various health plans, vacation and sick time, parental leave, retirement options, education reimbursement, and in-office perks.
- Inclusive benefits and workplace accommodations or adjustments are available.
About Zscaler
Zscaler builds a cloud-delivered zero trust security platform that replaces traditional network security appliances for enterprises and public-sector organizations. Its Zero Trust Exchange provides secure web gateway, zero trust access, CASB, and cloud firewall services, sold as subscriptions and delivered across 160+ global data centers. Founded in 2007 and headquartered in San Jose, it is a public company on NASDAQ (ZS) serving thousands of customers worldwide.