2 days ago
Remote, United StatesStaff+
Base Salary
$85k - $210k/yr
Responsibilities
- Provide operational support and troubleshoot incidents across Oracle Health services and infrastructure.
- Participate in on-call shifts and resolve technical issues across multiple services while meeting incident response, mitigation, and resolution SLAs.
- Perform incident documentation, root cause analyses, post-mortems, and follow-up actions to prevent recurrence.
- Identify and implement automation tools and scripts for monitoring, metrics collection, analysis, mitigation, and remediation using AIOps.
- Monitor service health and performance, produce reports, and take action based on operational trends.
- Evaluate AI-powered tools such as Codex and develop proactive monitoring and automation solutions.
- Collaborate across teams, contribute to process improvements, mentor junior team members, and participate in candidate interviews.
Requirements
- Advanced knowledge of incident triage, response, root cause analysis, troubleshooting, and service reliability is required.
- Experience with Python, Java, SQL, shell scripting, Kubernetes, databases, and public cloud technologies is required.
- Ability to investigate complex, multi-service technical issues and develop automation solutions is required.
- Strong collaboration, communication, documentation, problem-solving, and continuous improvement skills are required.
- Ability to learn emerging AI and AIOps tools and trends is required.
- Experience coaching or mentoring junior team members and participating in hiring activities is expected.
- Candidates must be US citizens; the position does not offer sponsorship.
Benefits
- Full-time remote work in the United States.
- Medical, dental, vision, disability, life, AD&D, and supplemental insurance options.
- 401(k) savings plan with company match, employee stock purchase plan, and financial planning resources.
- Paid vacation, 11 paid holidays, paid sick leave, paid parental leave, and adoption assistance.
- Flexible spending accounts, commuter and parking benefits, group legal services, and voluntary insurance benefits.
Tech Stack
Categories
Site Reliability
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.