Base Salary
$82k - $109k/yr
Responsibilities
- Design and develop AI-powered digital agents across voice, chat, and email, including conversation flows, intent handling, slot filling, and fallback logic.
- Author solution design documents with AI solution and engineering leads in accordance with architecture and compliance standards.
- Integrate agents with Five9, Genesys, Salesforce, MuleSoft, SAP, web portals, and Athena for reliable data exchange and transaction execution.
- Perform system integration testing, document results, and resolve defects before quality assurance handoff.
- Participate in code reviews and maintain engineering quality and consistency standards.
- Translate business requirements and customer journey designs into technically sound agent implementations with cross-functional stakeholders.
- Apply and evaluate large language models through prompt design, retrieval, and output evaluation.
- Analyze conversation logs and optimize digital agents after launch in partnership with the AI Optimization team.
- Maintain solution design documents, integration specifications, and configuration records.
Requirements
- Advanced knowledge of intelligent automation, process automation, and deployment automation.
- At least 4 years of experience developing conversational AI solutions on enterprise platforms such as Sierra.AI, Google CCAI, Agentforce, or Nuance.
- Hands-on experience with large language models or foundation models, including prompt engineering, model selection, and output-quality evaluation.
- Production experience building and deploying digital agents across voice, chat, and/or email channels.
- Experience integrating AI platforms through REST APIs, MuleSoft, or comparable middleware and integration frameworks.
- Familiarity with CRM platforms, preferably Salesforce, and ERP systems, preferably SAP, for agent-driven transactions.
- Experience with Five9 or Genesys, including call routing, SIP/PSTN flows, and agent handoff patterns.
- Understanding of NLU/NLP concepts such as intent classification, entity extraction, dialogue management, and confidence thresholds.
- Experience with system integration testing, test-case documentation, results documentation, and defect tracking.
- Strong written and verbal communication skills for collaboration with technical and non-technical stakeholders.
- Preferred experience with LLM evaluation, retrieval-augmented generation, agentic orchestration, Sierra.AI, healthcare distribution, pharmaceutical or supply chain industries, and Verint or similar workforce engagement and quality management platforms.
- Exposure to Agile/Scrum delivery methodologies and sprint-based development.
Benefits
- Flex and Connect work arrangement requiring two days per week in the office.
- McKesson offers a competitive total rewards package, with potential annual bonus or long-term incentive opportunities.
Categories
About McKesson
Welcome to the official LinkedIn page for McKesson Corporation. We're an impact-driven healthcare organization dedicated to “Advancing Health Outcomes For All.” As a global healthcare company, we touch virtually every aspect of health. Our leaders empower our people to lead with a growth mindset and deliver excellence for our customers, partners, and the wellbeing of people, everywhere. We work with biopharma companies, care providers, pharmacies, manufacturers, governments, and others to deliver insights, products and services that make quality care more accessible and affordable. Delivering better health outcomes for our employees, our communities, and our environment. Every day, we strive to inspire and enable people to reach their full potential. To learn more about how #TeamMckesson helps improve care in every setting, visit: https://bit.ly/3xadvB0