Senior Support Engineer (GovOps)
Databricks2 months ago
Base Salary
$130k - $179k/yr
Responsibilities
- Resolve complex platform escalations across Compute, Networking, Storage, IAM, and operating-system domains in GovCloud, FedRAMP High, and air-gapped environments.
- Partner with Core Engineering on defect triage, root-cause analysis, permanent software fixes, and fleet-wide supportability improvements.
- Write and adapt Python, Bash, or Go automation and diagnostic tools for platform triage and operational recovery.
- Lead technical triage and live incident response for critical platform events while communicating with stakeholders.
- Diagnose environment blocks and patch-deployment failures and review Infrastructure-as-Code configurations.
- Ensure platform interventions comply with SCIF, FedRAMP High, ITAR/IL5, and federal security requirements.
Requirements
- Active TS/SCI security clearance is required.
- Bachelor’s degree in Computer Science, Systems Engineering, Mathematics, or equivalent practical experience is required.
- At least 5 years of experience in Systems Engineering, Cloud Infrastructure, Senior Support Engineering, DevSecOps, or a related technical operations role is required.
- Deep expertise in Linux/Unix internals, networking, process and resource debugging, and distributed systems is required.
- Hands-on proficiency with Python, Bash, Go, or Java and the ability to read source code, debug defects, and write diagnostic scripts is required.
- Experience operating and debugging public or federal cloud infrastructure, including AWS GovCloud, Azure Government, or GCP, is required.
- Working knowledge of Terraform or CloudFormation and Docker/Kubernetes container orchestration is required.
- At least 3 years of experience producing technical status reports, incident summaries, or cross-team escalations is required.
- Preferred qualifications include an active CI or FSP polygraph, AWS WWPS or defense-network experience, FedRAMP High or ITAR experience, and work in low-egress or air-gapped networks.
- Ability to work on-site in the McLean, Virginia SCIF and participate in an on-call rotation is required.
Benefits
- Comprehensive benefits and perks are offered, with region-specific details available from Databricks.
- The role is on-site at the McLean, VA secure facility and includes an on-call rotation for critical incidents.
- The compensation package may include an annual performance bonus and equity.
Tech Stack
Categories
DevOpsSite Reliability
About Databricks
Databricks builds a cloud-based data and AI platform centered on the lakehouse architecture, combining data engineering, analytics, and machine learning with Apache Spark, Delta Lake, and MLflow. It sells subscriptions and cloud services to enterprises that need to unify data pipelines and develop large-scale AI and analytics. Founded in 2013 by the creators of Apache Spark and headquartered in San Francisco, the company is privately held and serves organizations across many industries.