Lead Site Reliability Engineer
JPMorgan Chase2 days ago
Responsibilities
- Champion site reliability culture, practices, documentation, and knowledge sharing across the organization.
- Lead resiliency design reviews and technical initiatives that improve application and platform reliability, scalability, performance, and stability.
- Use data-driven analytics to identify bottlenecks, reduce toil, and improve service levels.
- Define service level indicators, service level objectives, and error budgets with stakeholder partners.
- Serve as the primary contact during major incidents and troubleshoot issues quickly to minimize business and financial impact.
- Use and expand AI-assisted workflows for incident triage, troubleshooting, post-incident analysis, CI/CD quality checks, testing, validation, and operational readiness.
- Evaluate AI-assisted operational recommendations, establish usage guardrails, and ensure resiliency, security, traceability, and auditability.
- Provide technical leadership, advice, mentoring, and technology recommendations to other engineers.
Requirements
- Formal training or certification in site reliability engineering concepts and 5+ years of applied experience for NAMR/APAC—India, LATAM, and Hong Kong; EMEA/LATAM-Brazil requires formal SRE training or certification and advanced applied experience, while Singapore follows local country guidance.
- Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and SRE best practices.
- Fluency in at least one programming language such as Python, Java/Spring Boot, or .NET.
- Experience using enterprise-authorized AI capabilities to improve SRE workflows, with strong validation practices and awareness of data sensitivity.
- Ability to evaluate AI-assisted operational recommendations, define guardrails, and align outcomes with resiliency and security expectations.
- Proficiency with observability, including white-box and black-box monitoring, service-level-objective alerting, and telemetry collection.
- Proficiency with continuous integration and continuous delivery practices and tooling.
- Proficiency with containers and container orchestration.
- Experience troubleshooting common networking technologies and issues.
- Advanced knowledge of software applications and technical processes, with emerging depth in one or more technical disciplines and the ability to evaluate and recommend new technologies.
- Preferred: current AWS credential such as Cloud Practitioner, Solutions Architect, SysOps Administrator, or Developer.
- Preferred: recognized automation or DevOps credential and hands-on experience with AWS or other cloud platforms, Docker, Kubernetes, ECS, and container orchestration technologies.
Benefits
- Competitive total rewards package with base salary determined by role, experience, skill set, and location; eligible roles may also receive commission-based pay or discretionary incentive compensation.
- Comprehensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- Equal opportunity employer offering reasonable accommodations for religious practices, mental health needs, and physical disabilities.
Tech Stack
Categories
Site Reliability
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.