Lead ServiceNow Developer with strong AI/GenAI expertise
Jade Global2 months ago
Irving, TX, USAStaff+
Responsibilities
- Design, develop, configure, and maintain ServiceNow solutions, applications, workflows, integrations, business rules, Script Includes, REST APIs, UI components, and custom applications.
- Configure and extend Now Assist and develop AI agents and agentic workflows within ServiceNow.
- Build Graph RAG, Agentic RAG, RAG pipelines, knowledge graphs, and graph-based retrieval and reasoning solutions.
- Develop AI-powered solutions and integrations using LangGraph, LangChain, Neo4j, LLMs, ServiceNow data, and enterprise knowledge sources.
- Create intelligent agents that retrieve information, reason over enterprise data, use tools, and execute actions.
- Write clean, modular, scalable, testable Python and JavaScript code.
- Implement security, access controls, governance, monitoring, and testing for AI-enabled ServiceNow solutions.
- Troubleshoot production issues and improve solution performance and reliability.
- Collaborate with architects, product owners, business stakeholders, and AI/ML engineers to translate requirements into scalable technical solutions.
Requirements
- Strong hands-on experience as a ServiceNow Developer and knowledge of ServiceNow architecture and development best practices.
- Experience with ServiceNow Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Workflows, Flow Designer, REST/SOAP integrations, ServiceNow APIs, and custom applications.
- Experience configuring and extending Now Assist and developing or configuring ServiceNow AI agents.
- Strong understanding of Generative AI, LLMs, RAG, AI agents, retrieval pipelines, embeddings, vector search, knowledge graphs, context management, and prompt engineering.
- Hands-on experience building Graph RAG solutions and Agentic RAG or Agentic AI architectures.
- Experience designing AI agents that reason, retrieve information, use tools, and execute actions.
- Hands-on experience with LangGraph and strong experience with LangChain for LLM and RAG application development.
- Experience with Neo4j, knowledge graph concepts, graph-based retrieval, and reasoning workflows.
- Experience integrating LLMs and AI services with enterprise applications and data sources.
- Strong JavaScript skills in the ServiceNow context and strong Python skills for AI/GenAI integrations and backend development.
- At least 12 years of development experience.
- Preferred experience with ServiceNow AI Search, Now Assist, Virtual Agent, Knowledge Management, Intelligent Automation, OpenAI, Azure OpenAI, Anthropic, vector databases, semantic search, cloud platforms, microservices, enterprise integrations, and responsible AI.
- ServiceNow Certified System Administrator or Certified Application Developer certification is preferred.
Tech Stack
Categories
About Jade Global
Jade Global provides IT consulting, systems integration, and managed services for enterprises, covering cloud transformation, ERP/CRM modernization, data and analytics, integration, and automation. It implements and supports platforms from Oracle, Salesforce, SAP, ServiceNow, Workday, Snowflake, and Boomi. Privately held and founded in 2003, the company is headquartered in San Jose, California and serves customers across North America, Europe, and APAC.