1 day ago
Pune, IndiaSenior
Responsibilities
- Translate client requirements into differentiated and deliverable technical solutions.
- Collaborate with sales pursuit and delivery teams to develop winnable and practical solutions.
- Lead the design and implementation of complex ServiceNow ITSM solutions.
- Design and deploy IT service management workflows and processes.
- Integrate ServiceNow ITSM with other enterprise systems.
- Analyze business requirements and translate them into scalable technical solutions.
- Troubleshoot and resolve issues within ITSM platforms to maintain service continuity.
- Facilitate communication between technical teams and business stakeholders.
- Act as an SME, manage team performance, make team decisions, and contribute to decisions across multiple teams.
- Mentor junior team members and support their professional development.
Requirements
- At least 7.5 years of experience in ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management (ITSM).
- Strong expertise designing and deploying IT service management workflows and processes.
- Experience integrating ServiceNow ITSM with other enterprise systems.
- Ability to analyze complex business requirements and create scalable technical solutions.
- Experience troubleshooting and resolving ITSM platform issues.
- Excellent communication skills for explaining technical concepts to diverse audiences.
- 15 years of full-time education.
Benefits
- The position is based at the Accenture office in Hyderabad.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.