TextNow, Inc.

Site Reliability Engineer

TextNow, Inc.
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2 months ago

Base Salary

$113k - $162k/yr

Responsibilities

  • Design, build, and maintain scalable, resilient, and highly available infrastructure and services.
  • Develop infrastructure automation and infrastructure-as-code using Terraform, Ansible, and other tools, preferably in AWS.
  • Participate in on-call rotations, troubleshoot production issues, lead incident resolution, conduct post-mortems, and implement corrective actions.
  • Implement and improve observability, logging, metrics, monitoring, and performance optimization practices.
  • Collaborate with software engineers, DevOps, product teams, and leadership to improve reliability from development through production.
  • Identify improvements in architecture, automation, and operational practices and contribute to SRE best practices.
  • Use AI tools across engineering and operational workflows to improve velocity, code quality, and technical decision-making.

Requirements

  • At least 5 years of experience in an operationally focused role such as SRE, DevOps, or infrastructure engineering.
  • Deep understanding of reliability, scalability, and performance optimization.
  • Hands-on experience with AWS, GitHub, Terraform, Ansible, or similar cloud infrastructure tools.
  • Experience handling production incidents, analyzing root causes, and implementing long-term corrective fixes.
  • Experience with scripting, automation, logging, metrics, monitoring, and observability practices.
  • Ability to collaborate cross-functionally with engineers, product teams, and leadership.

Benefits

  • Free phone service.
  • Strong work-life blend, unlimited vacation, and 12 paid holidays per year.
  • Employee stock options and competitive pay.
  • Health, dental, vision, short-term disability, and long-term disability benefits.
  • $750 annual wellness benefit or healthcare spending account.
  • RRSP matching in Canada or 401(k) in the USA.
  • Parental leave for eligible employees.
  • Learning and development opportunities.
  • Travel several times a year for team events and company-wide off-sites.

Tech Stack

Categories

Site Reliability
TextNow, Inc.

About TextNow, Inc.

201-500 employees
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