Lead Software Engineer
JPMorgan Chase2 days ago
Responsibilities
- Provide technical guidance and direction to business and technical teams, contractors, and vendors.
- Develop, review, debug, and maintain secure, high-quality production code.
- Drive adoption and governance of approved AI-assisted engineering and automation practices across teams.
- Establish validation standards for secure coding, peer review, automated testing, performance, and security of AI-assisted outputs.
- Influence product design, application functionality, technical operations, and engineering processes.
- Serve as a subject matter expert and advocate for enterprise software development lifecycle frameworks, tools, and practices.
- Mentor and develop mid-level and senior engineers and conduct substantive design and code reviews.
- Design, build, or migrate IVR and contact-center solutions using Amazon Connect and related AWS services.
- Build self-service IVR journeys, routing capabilities, callback features, and integrations with agent desktops or CRMs.
Requirements
- Formal training or certification in software engineering concepts and at least 5 years of applied experience.
- Hands-on experience with system design, application development, testing, and operational stability.
- Advanced proficiency in one or more programming languages, including Python or Java.
- Experience leading enterprise-authorized AI-assisted software development tools and validating their outputs for correctness, performance, and security.
- Knowledge of responsible AI use, data sensitivity, secure handling of inputs and outputs, resiliency, and security controls.
- Ability to independently solve design and functionality problems with little to no oversight.
- Experience mentoring mid-level and senior engineers and setting technical standards.
- Strong written and verbal communication skills with engineering teams and senior non-technical stakeholders.
- Working knowledge of secure engineering, data privacy, and controls for systems handling sensitive customer data and recorded interactions.
- Experience with CI/CD, infrastructure as code, and automated testing in a regulated enterprise environment.
- Preferred experience with Amazon Connect, IVR or contact-center migrations, AWS Lambda, Amazon Lex, Amazon Polly, Kinesis, Connect Streams API, CCP embedding, CTI integrations, Salesforce Service Cloud, Pega, and cloud-native development.
Benefits
- Competitive total rewards package with eligibility-based benefits and additional compensation details provided during hiring.
- Comprehensive health care coverage and on-site health and wellness centers.
- Retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.