3 months ago
Remote, TaiwanSenior
Responsibilities
- Design, build, and maintain scalable backend services, APIs, and distributed systems for AI-driven products.
- Partner with frontend engineers, machine learning engineers, data scientists, product managers, and designers to deliver end-to-end customer experiences.
- Own the reliability, performance, and scalability of production systems and proactively resolve issues.
- Write clean, maintainable, and well-tested code while contributing to engineering best practices.
- Participate in architecture discussions, code reviews, testing, and continuous integration efforts.
- Design and implement secure, resilient, and highly available enterprise services.
- Evolve system architecture to improve performance, scalability, reliability, and operational efficiency.
- Drive technical decisions and contribute through mentorship, knowledge sharing, and continuous improvement.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
- 5+ years of experience building and operating backend systems, distributed systems, or cloud-native infrastructure in production environments.
- Strong proficiency in Go and Python.
- Experience designing, building, and maintaining RESTful APIs and service-oriented architectures.
- Hands-on experience with Elasticsearch or similar search and indexing technologies for large-scale datasets.
- Understanding of distributed systems, microservices architectures, and cloud platforms.
- Experience troubleshooting and optimizing system performance, reliability, and scalability.
- Strong analytical and problem-solving skills.
- Excellent communication and cross-functional collaboration skills.
Benefits
- Medical, dental, and vision plans
- Paid parental leave
- Monthly health and wellness allowance
- Work-from-home office stipend for the remote environment
About Cresta
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.