3 hours ago
Bengaluru, IndiaMid Level
Responsibilities
- Support and maintain Salesforce organizations using Steelbrick CPQ and Salesforce Revenue Cloud.
- Troubleshoot integrations with Oracle HCM, NetSuite, and Plivo Dialer, as well as Conga and DocuSign processes.
- Configure and maintain Salesforce CPQ Price Rules, Product Rules, Product Bundles, and Discount Schedules.
- Support quoting, renewals, upsell, cross-sell, and Agentforce capabilities.
- Resolve production, authentication, integration, and application issues through root-cause analysis and permanent fixes.
- Collaborate with cross-functional teams to resolve issues within SLAs and communicate service disruptions, impacts, and workarounds.
- Build reports and dashboards, perform data corrections and bulk updates using Data Loader, and identify automation opportunities.
- Document technical solutions, processes, and controls and review Apex, custom logic, and debug logs to resolve dependencies and issues.
Requirements
- Bachelor’s degree in Computer Science, IT, or a related field, or equivalent experience.
- At least 4 years of Salesforce development and application support experience.
- Strong knowledge of Apex, Triggers, Workflow/Automation, LWC, SOQL, and SOSL.
- Hands-on experience with Salesforce CPQ, Steelbrick, Revenue Cloud, Salesforce integrations, and enterprise platforms such as Oracle HCM, NetSuite, and telephony systems.
- Experience with Conga, DocuSign, reports, dashboards, Data Loader, and bulk data operations.
- Strong understanding of quoting, renewals, upsell, and cross-sell processes.
- Strong troubleshooting, analytical, communication, and stakeholder-management skills.
- Preferred qualifications include Salesforce Platform Developer I/II, CPQ Specialist, Revenue Cloud, Agentforce Specialist, or Administrator certifications; Agentforce/Salesforce AI agent experience; L2/L3 enterprise SaaS application support; renewal and subscription-management experience; and experience with distributed and global teams.
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About Kaseya
Kaseya builds IT management and cybersecurity software for managed service providers and internal IT teams, delivered as a unified, subscription-based platform covering RMM, PSA, backup, endpoint protection, and SOC services. Founded in 2000 and headquartered in Miami, it is privately held and backed by Insight Partners. The company expanded its portfolio with acquisitions including Datto, and is used by MSPs and SMBs to automate and secure infrastructure.