4 hours ago
Bengaluru, IndiaMid Level
H1B Sponsor
Responsibilities
- Support and maintain Salesforce organizations using Steelbrick CPQ and Salesforce Revenue Cloud.
- Troubleshoot integrations with Oracle HCM, NetSuite, and Plivo Dialer.
- Support Conga and DocuSign document generation and electronic-signature processes.
- Support quoting, renewals, upsell, cross-sell, and Agentforce capabilities.
- Configure and maintain Salesforce CPQ Price Rules, Product Rules, Product Bundles, and Discount Schedules.
- Troubleshoot production, authentication, integration, and application issues; perform root-cause analysis and implement permanent fixes.
- Collaborate with cross-functional teams to resolve issues within SLAs.
- Build reports and dashboards and perform data corrections and bulk updates using Data Loader.
- Analyze business processes and identify automation opportunities that reduce manual effort.
- Monitor potential service disruptions and communicate impacts and workarounds.
- Document technical solutions, processes, and controls for long-term support.
- Review Apex and custom logic and debug logs to identify dependencies and resolve issues.
Requirements
- Bachelor’s degree in Computer Science, IT, or a related field, or equivalent experience.
- At least 4 years of Salesforce development and application support experience.
- Strong knowledge of Apex, Triggers, Workflow/Automation, LWC, SOQL, and SOSL.
- Hands-on experience with Salesforce CPQ, Steelbrick, and Revenue Cloud.
- Experience with Salesforce integrations and enterprise platforms such as Oracle HCM, NetSuite, and telephony systems.
- Experience with Conga and DocuSign.
- Strong understanding of quoting, renewals, upsell, and cross-sell processes.
- Strong troubleshooting, analytical, communication, and stakeholder-management skills.
- Experience with reports, dashboards, Data Loader, and bulk data operations.
- Preferred qualifications include Salesforce Platform Developer I/II, CPQ Specialist, Revenue Cloud, Agentforce Specialist, or Administrator certifications.
- Experience with Agentforce or Salesforce AI agents, L2/L3 enterprise SaaS application support, renewal and subscription management, and distributed global teams is preferred.
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About Kaseya
Kaseya is the leading global provider of AI-powered IT management and cybersecurity software. Kaseya delivers a unified technology platform to manage infrastructure, secure endpoints, back up critical data, and streamline operations for more than 40,000 MSP and SMB customers around the globe. To learn more, visit www.kaseya.com.