1 day ago
Buenos Aires, Argentina or Cuauhtémoc, MexicoSenior
Responsibilities
- Own the availability and performance of production PostgreSQL clusters against defined service level objectives.
- Manage the database lifecycle, including provisioning, configuration, maintenance, upgrades, scaling, and decommissioning.
- Own backup, recovery, replication, high availability, restore testing, and failover drills.
- Plan capacity and growth for the PostgreSQL estate.
- Build monitoring and alerting based on service symptoms and objectives.
- Build production automation, tooling, services, standardized workflows, and self-service database capabilities.
- Collaborate with product-engineering teams on schema migrations, query patterns, and PostgreSQL best practices.
- Troubleshoot issues across database, operating system, network, and application layers.
- Lead database incident response, root-cause analysis, and permanent corrective actions.
- Use AI-assisted engineering tools for troubleshooting, automation, and documentation where appropriate.
- Mentor DBREs, review technical work, maintain runbooks, and participate in on-call rotations and planned maintenance windows.
Requirements
- At least 5 years of experience running PostgreSQL in large-scale production or SaaS environments.
- Deep knowledge of PostgreSQL internals, including MVCC, vacuum, WAL, locking, concurrency, and query planning.
- Production experience with PostgreSQL capacity planning, backup and point-in-time recovery, restore validation, replication, high availability, upgrades, indexing, SQL tuning, partitioning, schema migrations, and performance tuning.
- Experience handling incident response and root-cause analysis for customer-facing production systems.
- Experience collaborating with cross-functional engineering teams.
- Availability for on-call rotations and scheduled maintenance windows.
- Fluency in spoken and written English.
- Preferred experience includes PostgreSQL at scale, automated partitioning, Patroni or comparable HA tooling, PgBouncer or equivalent, low-downtime operations and upgrades, Kubernetes or containerized database environments, Linux, Jenkins, ArgoCD, Ansible, Python, Prometheus, Grafana, Loki, OpenTelemetry, OCI, YugabyteDB, or Apache Cassandra.
Benefits
- Hybrid role with three days per week onsite; candidates in the Buenos Aires vicinity are prioritized.
- Equal Opportunity Employer with accommodation support available for applicants with disabilities.
Tech Stack
Categories
BackendSite Reliability
About Medallia
Medallia builds enterprise SaaS for experience management, turning customer, employee, and patient feedback and behavioral signals into insights and actions via Medallia Experience Cloud. The company sells subscriptions and services to large organizations, offering surveys, text analytics, social listening, and workflow integrations. Founded in 2001 and headquartered in McLean, Virginia, Medallia is privately held under Thoma Bravo after being taken private from the NYSE.