
Medallia
Medallia builds enterprise SaaS for experience management, turning customer, employee, and patient feedback and behavioral signals into insights and actions via Medallia Experience Cloud. The company sells subscriptions and services to large organizations, offering surveys, text analytics, social listening, and workflow integrations. Founded in 2001 and headquartered in McLean, Virginia, Medallia is privately held under Thoma Bravo after being taken private from the NYSE.
Open Positions at Medallia
15 open positions
Medallia is seeking a Senior Platform Engineer to build production-grade automation and own platform operations across Kubernetes, cloud, and on-premises environments. The role combines hands-on software development with provisioning, deployment, scaling, uptime, incident response, and AI-assisted engineering.
Senior Database Reliability Engineer responsible for the availability, performance, automation, and lifecycle of Medallia’s production PostgreSQL platforms. The role combines hands-on database operations, incident response, reliability engineering, and mentoring in a hybrid Buenos Aires environment.
Senior Database Reliability Engineer responsible for operating and automating highly available PostgreSQL systems powering Medallia’s global SaaS platform. The role combines hands-on production database operations, incident response, performance engineering, and platform enablement for development teams.
Senior Software Engineer building scalable Java-based text analytics pipelines and services that process large volumes of unstructured data. The role combines distributed systems, NLP, machine learning, and generative AI integrations to deliver actionable experience insights.
Join Medallia’s Site Reliability Engineering team to improve the reliability, scalability, and performance of a global SaaS platform across Kubernetes-based cloud and hybrid environments. This hands-on SRE II role combines automation, incident response, infrastructure tooling, and operational excellence with a rotating on-call schedule.
Staff AI/ML Platform Engineer responsible for setting the technical direction of Medallia’s AI platform and architecting scalable, secure infrastructure for next-generation AI products. The role leads cross-team engineering efforts, mentors senior engineers, and drives production reliability for enterprise customers.
Medallia is seeking a Senior AI Systems Engineer to design and scale AI-enabled automation, workflow orchestration, and enterprise integrations across its internal IT organization. The role combines LLM workflows, APIs, automation platforms, governance, and operational support in a hybrid Buenos Aires environment.
Own end-to-end quality for Medallia’s GovCloud GenAI rollout, validating AI-powered features and ensuring safe, well-documented releases. This hybrid role combines test automation, non-binary AI output evaluation, and close partnership with engineering and customer-facing teams.
Lead quality engineering for Medallia’s Digital Experience Analytics product, ensuring data is accurate from processing pipelines through customer dashboards. Build integration automation, API tests, and deployment gates across multiple engineering teams.
Build and operate scalable Java-based text analytics pipelines that process large volumes of unstructured data using distributed systems, NLP, and generative AI technologies. This hybrid role partners with data science and engineering teams to bring advanced language capabilities into production.
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