2 months ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Implement and configure ServiceNow ITSM, CSM, FSM, ITBM, and Source to Pay modules.
- Integrate ServiceNow with other applications and systems using APIs, JavaScript, and web services.
- Develop and maintain business rules, script includes, UI actions, and Flow Designer components.
- Write and debug client-side and server-side JavaScript for ServiceNow applications.
- Customize ServiceNow interfaces using UI Pages, UI Macros, CSS, HTML, and Jelly.
- Support and troubleshoot ServiceNow instances and resolve user issues.
- Drive continuous improvement of ServiceNow implementation methodology.
- Collaborate with cross-functional teams to translate business needs into ServiceNow configurations.
- Stay current with ServiceNow features and best practices and recommend process enhancements.
- Document and maintain knowledge base articles for ServiceNow configurations and practices.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3–8 years of relevant experience in ServiceNow development, configuration, and integration.
- Strong knowledge of ServiceNow modules, APIs, and JavaScript.
- Experience with relational databases including MySQL and Oracle.
- Experience with SOAP and REST web services.
- Strong verbal and written communication skills for explaining technical concepts to non-technical stakeholders.
- Familiarity with ITIL and ITSM principles and best practices.
- Ability to work independently and manage multiple projects.
- Analytical, problem-solving, and troubleshooting skills.
- Willingness to learn and adapt to new technologies and industry trends.
- Agile/Scrum experience is preferred.
Tech Stack
Categories
About Black Box
Black Box builds and integrates digital infrastructure for enterprises and the public sector, combining network and system integration, managed services, and a portfolio of AV, KVM, IoT, networking, and cabling products. The company also delivers data center buildouts, modern workplace solutions, and cybersecurity services across the U.S., Europe, India, APAC, the Middle East, and Latin America. Founded in 1976 and headquartered in Plano, Texas, it serves industries including financial services, healthcare, retail, and manufacturing.