2 days ago
Chennai, IndiaStaff+
Responsibilities
- Define and govern high-level and low-level automation architecture and standards across ITIL phases.
- Act as the subject-matter expert and design authority for Python automation, Generative AI, and Agentic AI.
- Develop agent orchestration, tool calling, RAG over runbooks, and knowledge assistants.
- Automate ticket triage, routing, auto-remediation, root-cause analysis, batch operations, health checks, data fixes, access workflows, and reporting.
- Implement SRE and observability practices including SLI/SLOs, golden signals, self-healing, event correlation, and alert-noise reduction.
- Govern integrations, CI/CD practices, coding standards, and Responsible AI guardrails.
- Build the automation business case, present outcomes, collaborate with client architects and leadership, and mentor the team.
Requirements
- At least 12 years of professional experience is required.
- 15 years of full-time education is required.
- Advanced Python experience with enterprise automation architecture and hands-on Generative AI and Agentic AI development.
- At least 10 years of software or automation engineering experience with production assets and architecture ownership.
- Experience with prompt engineering, RAG, LLM integration, guardrails, and Agentic AI frameworks such as LangChain, LangGraph, AutoGen, or CrewAI.
- Experience with Azure OpenAI or Amazon Bedrock, REST APIs, JSON, SQL, scripting integrations, and event-driven design.
- Experience with SRE, event correlation, observability, DevOps/CI-CD, and ITIL.
- Ability to manage stakeholders and articulate business outcomes to client architects and leadership.
- Preferred experience with vector databases such as Azure AI Search, Pinecone, ChromaDB, or FAISS; knowledge graphs; and Azure, AWS, or GCP.
- Preferred certifications include Python, cloud, Generative AI, ITIL, or observability certifications.
Benefits
- Hybrid work arrangement in India or Global Delivery Center locations.
- The role includes mentoring and opportunities to lead automation architecture and delivery; no specific compensation or other benefits are stated.
Tech Stack
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.