3 days ago
Chennai, IndiaMid Level
Responsibilities
- Act as incident commander with final decision authority during high-severity incidents, directing application and infrastructure teams and authorizing rollbacks, regional failovers, and emergency changes.
- Monitor system metrics, diagnose complex issues, lead root cause analysis and blameless postmortems, and implement long-term reliability improvements.
- Rapidly assess Infrastructure as Code, Kubernetes manifests, CI/CD configurations, cloud-native deployments, and infrastructure changes during incidents and change approvals.
- Develop automation, internal tools, dashboards, playbooks, runbooks, and workflows to accelerate incident response and reduce manual effort.
- Configure and improve monitoring, alerting, and observability for availability, performance, scalability, and system health.
- Drive site resiliency projects, disaster recovery drills, datacenter and CDN certification initiatives, and readiness testing for major events.
- Partner with engineering, product, operations, and executive leadership teams to improve architecture, fault tolerance, scalability, and operational processes.
Requirements
- A bachelor’s degree and at least 1 year of relevant experience, or an equivalent combination of education and experience.
- At least 2 years of experience in site reliability engineering, infrastructure operations, or similar technical operations roles.
- Hands-on experience with AWS or GCP; multi-cloud experience is preferred, including exposure to Azure.
- Hands-on Kubernetes and CNCF ecosystem experience, including troubleshooting deployments, manifests, and cluster issues.
- Experience managing critical incidents in Infrastructure-as-Code environments, including IaC state issues, GitOps failures, and cloud-native deployment problems.
- Experience with Splunk, Datadog, Prometheus, or Grafana for monitoring and observability.
- Strong knowledge of networking, load balancing, CDN technologies, DNS management, distributed systems, microservices architecture, and containerization.
- Exceptional communication, executive presence, analytical problem-solving, collaboration, documentation, and decision-making skills under pressure.
Benefits
- PayPal’s balanced hybrid model generally provides 3 days in the office and 2 days either in the office or from home.
- The role uses an alternating 3-day to 4-day, 12-hour shift pattern.
- Benefits include generous paid time off, healthcare coverage for employees and families, financial security resources, and mental health support.
- PayPal offers flexible, choice-based programs supporting physical, emotional, and financial wellbeing.
Tech Stack
Categories
Site Reliability
About PayPal
PayPal builds digital payments platforms for consumers and merchants, including PayPal, Venmo, and Xoom, supporting online, in‑app, and in‑person checkout and peer‑to‑peer transfers. It earns primarily from transaction and merchant processing fees, plus value‑added services such as risk management and branded credit. Founded in 1998 and headquartered in San Jose, California, PayPal operates in roughly 200 markets and is a public company traded on NASDAQ.