12 days ago
Responsibilities
- Design and implement advanced AI/ML systems focusing on LLMs and AI Agents.
- Build production-grade AI pipelines for data processing and model training.
- Create conversational AI interfaces for multi-turn customer interactions.
- Implement feedback loops for continuous learning and model improvement.
- Develop analytics dashboards to track automation effectiveness.
- Lead technical initiatives for AI system integration.
- Collaborate with data scientists and ML researchers on new AI models.
Requirements
- Bachelor's degree in Computer Science or related field.
- 5+ years in backend software development using modern programming languages.
- Experience building production conversational AI systems.
- Expertise in natural language understanding and intent classification.
- Experience with multi-channel support automation.
- Strong background in customer support metrics and KPIs.
- Experience with sentiment analysis and emotion detection.
- Expertise in building knowledge bases with dynamic content retrieval.
- Proficiency with contact center platforms and their API integrations.
- Experience with real-time agent assist systems.
- Familiarity with compliance and security requirements for customer data.
- Experience with A/B testing and experimentation frameworks.
- Strong communication abilities and collaborative mindset.
- Detail-oriented with a focus on quality.
- Self-motivated and passionate about solving complex problems.