1 day ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Develop and enhance ServiceNow solutions across ITSM, HRSD, ITOM, Discovery, Event Management, workflows, Flow Designer, reports, Performance Analytics, Service Portal, and Employee Center.
- Prioritize out-of-the-box ServiceNow functionality and platform best practices over unnecessary customization.
- Build and maintain client-side and server-side scripts, including Business Rules, Script Includes, Script Actions, and Scripted REST APIs.
- Integrate ServiceNow with external platforms and internal tools using REST, SOAP, FTP, Flow Designer, web services, and out-of-the-box integrations.
- Apply CSDM principles to map business and technical services to CMDB structures and hierarchies.
- Support discovery and orchestration of infrastructure, hardware, and software configuration items.
- Install, upgrade, and troubleshoot MID Servers and support annual ServiceNow upgrades.
- Troubleshoot technical and process issues, maintain platform stability, and deliver enhancements within agreed SLAs.
- Mentor junior engineers and collaborate with technical teams, process owners, stakeholders, and colleagues.
Requirements
- 3–5 years of hands-on experience with ServiceNow core applications, including ITSM, HRSD, ITOM, Discovery, and Event Management.
- Experience configuring workflows, Flow Designer, reports, Performance Analytics, Service Portal, and Employee Center.
- Proficiency in JavaScript and ServiceNow client-side and server-side APIs.
- Experience with HTML, CSS, Angular, Bootstrap, XML, REST, and SOAP.
- Strong knowledge of Business Rules, Script Includes, Script Actions, and Scripted REST APIs.
- Strong understanding of CSDM, CMDB tables and relationships, Discovery, and MID Server installation, upgrades, and troubleshooting.
- Experience transitioning custom configurations to out-of-the-box capabilities, supporting platform upgrades, troubleshooting issues, and implementing secure, scalable integrations.
- Experience integrating ServiceNow with platforms such as Microsoft Teams, Jira, Workday, PagerDuty, OpsGenie, GitLab, and IIQ is desirable.
- Knowledge of LDAP, SSO, SLAs, SQL, and Performance Analytics is advantageous.
- Strong ITIL and ITSM fundamentals, understanding of Agile and Waterfall SDLC practices, stakeholder collaboration skills, and the ability to manage competing priorities.
- ServiceNow Certified System Administrator certification is desirable; Certified Application Developer, Certified Implementation Specialist–Data Foundations, Discovery, or Service Mapping certifications are advantageous.
Benefits
- Hybrid working arrangement with three days in the office.
- Performance-related bonus, life insurance, medical insurance for the employee and family, and provident fund contributions from day one.
- Employee assistance programme, gym membership contributions, and company-provided lunch and snacks.
- 15 days of annual leave, increasing to 20 days after two years of continuous service.
- One birthday day off and two volunteering leave days per year.
- Access to networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, and additional time off.
Tech Stack
Categories
About IG Group
IG Group is a London‑headquartered, publicly traded online brokerage founded in 1974. It builds multi‑asset trading platforms for retail and professional clients, offering financial spread betting, CFDs, forex, share dealing, and crypto, with revenues from spreads, commissions, and financing. The company is listed on the London Stock Exchange and operates globally under the IG brand, serving traders across Europe, Asia‑Pacific, and North America.