Product Engineer - Web / React Native, Customer Service (all genders)
HelloFresh5 hours ago
Warsaw, PolandMid Level
Responsibilities
- Build and improve customer service experiences in web and React Native apps, including help centre, self-service, issue reporting, credits and refunds, contact, and messaging flows.
- Own work from problem definition and customer or data validation through production release, measurement, and continuous improvement.
- Integrate customer-facing experiences with customer care operations, agent tooling, and third-party help desk, chat, and messaging platforms.
- Design and develop solutions that scale across brands, markets, and languages.
- Collaborate with engineers and cross-functional partners, and support teammates through workflows, pair programming, and code reviews.
- Operate production systems by instrumenting, monitoring, and improving them.
- Own customer experience metrics including self-service resolution rate, time to resolution, customer satisfaction, crash-free sessions, performance, and accessibility.
Requirements
- At least 2–3 years of hands-on experience with React and solid experience building web applications with React and TypeScript.
- Working knowledge of React Native is preferred.
- Hands-on experience using AI tooling such as Claude Code, Cursor, or Copilot beyond casual experimentation, including daily use of AI agents and judgment about context and boundaries.
- Proficiency in component-based architectures, ideally with components shared between web and mobile.
- Experience integrating frontend and backend services, including third-party help desk, chat, and messaging platforms.
- Familiarity with CI/CD workflows and unit, integration, and end-to-end testing.
- Strong engineering experience across web and mobile, including app release cycles, test automation, performance, accessibility, localization, and platform UX conventions.
- Strong collaboration, product sense, ownership, customer empathy, and ability to support opinions with data and user evidence.
Benefits
- Global collaboration with experienced engineers and product partners across HelloTech’s international teams.
- Opportunity to build and operate systems supporting more than 6 million customers at global scale.
- Ability to influence architecture, design, quality, and ways of working in an autonomous, product-led environment.
- End-to-end ownership from problem definition through production and long-term scalability.
- Access to the Warsaw Centre Point workspace, including showers, breakout zones, outdoor space, cycle parking, coffee, soft drinks, and fruit.
Tech Stack
Categories
FrontendProduct Engineering
About HelloFresh
HelloFresh builds subscription meal kits for households, delivering pre-portioned ingredients and recipes to cook at home. The company sells direct-to-consumer across North America, Europe, and Australia under multiple brands, with revenue from recurring subscriptions and add-ons like market items. Founded in 2011 and headquartered in Berlin, HelloFresh is a public company listed in Germany (ETR) and operates its own fulfillment and last-mile logistics.