Cloud Observability Architect
Tyler TechnologiesResponsibilities
- Lead Tyler’s enterprise observability transformation using an application-first approach focused on application performance, service reliability, customer experience, and business outcomes.
- Define, build, and evolve enterprise observability architecture, standardized platforms, integrations, telemetry patterns, and platform strategy.
- Establish observability standards, governance, architecture patterns, operational policies, telemetry collection and retention practices, alerting standards, and incident detection processes.
- Define and implement SLIs, SLOs, reliability metrics, service reliability frameworks, SLA reporting practices, and operational performance frameworks.
- Evaluate observability technologies and guide implementation across applications, services, platforms, and infrastructure.
- Partner with FinOps to optimize telemetry management, observability spend, data lifecycle practices, and cloud costs.
- Build a community of practice that promotes observability adoption, knowledge sharing, and continuous improvement.
- Manage strategic relationships with observability vendors and partners and influence product roadmaps.
- Analyze operational data and telemetry to improve reliability, performance, customer experience, and cost optimization.
- Influence technical direction across diverse stakeholder groups without direct authority and communicate complex technical concepts to technical, non-technical, and executive audiences.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent professional experience.
- 10+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Observability Engineering, Cloud Engineering, or Systems Engineering roles.
- 3+ years of experience architecting, implementing, and evolving enterprise-scale observability solutions in complex cloud, SaaS, or hybrid environments.
- Experience leading technical transformation initiatives and driving adoption of engineering practices across multiple teams and organizations.
- Experience assessing monitoring and observability ecosystems, developing strategic roadmaps, and guiding enterprise technology decisions.
- Deep understanding of application performance monitoring, distributed tracing, logging, metrics, telemetry pipelines, and SRE practices.
- Experience defining and implementing SLIs, SLOs, reliability metrics, and operational performance frameworks.
- Understanding of cloud-native architectures, microservices, and application-centric monitoring strategies.
- Experience operating within enterprise governance, security, compliance, and change management frameworks, including PCI, CJIS, and SSAE requirements.
- Exceptional communication, presentation, stakeholder management, and influencing skills.
- Preferred hands-on experience with Datadog, New Relic, Sumo Logic, Amazon CloudWatch, Dynatrace, Grafana, Splunk, OpenTelemetry, Kubernetes, AIOps, automated incident response, or intelligent operations workflows.
- Industry certifications in cloud platforms, SRE, observability, architecture, or related disciplines are desirable.
- Successful completion of a fingerprint-based background check is required for CJIS-related responsibilities.
Tech Stack
Categories
About Tyler Technologies
Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients gain actionable insights into opportunities and solutions for their communities. Tyler has more than 40,000 successful installations across nearly 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.