Platform Adoption Expert
Ampeco Ltd3 months ago
Sofia, BulgariaSenior
Responsibilities
- Own and resolve complex client business and technical use cases through deep-dive analysis and cross-functional coordination.
- Lead API and system integrations with third-party platforms, hardware partners, and client-side infrastructure from scoping through successful delivery.
- Design and deliver complex use-case solutions and guide clients through EV roaming setups.
- Design and conduct technical training sessions for CPO clients and internal teams.
- Guide new clients through end-to-end technical onboarding and go-live.
- Support platform and infrastructure migrations, including scoping, delivery coordination, and post-migration validation.
- Act as the primary technical owner during escalations and coordinate resolution across Engineering, Support, and Account Management.
- Create and maintain knowledge-base content, runbooks, technical guides, and best practices.
- Contribute to internal projects that improve team tooling, processes, and technical capabilities.
Requirements
- Hands-on experience with REST API integrations, including reading specifications, understanding requests, and reproducing issues with real HTTP calls.
- Experience troubleshooting networks and connectivity, including firewalls, TLS certificates, and WebSocket connections.
- Sufficient cloud infrastructure knowledge to understand SaaS platform structure and failure propagation.
- Ability to write and maintain clear, accurate, reusable technical documentation.
- Experience in technical consulting, solutions engineering, or client delivery, ideally in B2B SaaS or infrastructure software.
- Ability to manage multiple client engagements, prioritize work, communicate status, and deliver reliably.
- Experience running training and enablement sessions for technical and non-technical audiences.
- Ability to translate ambiguous client needs into concrete technical plans.
- Preferred experience in telecommunications, IoT, energy or utilities, EV charging infrastructure, eRoaming hubs such as Hubject or Gireve, and data migration projects.
- A second European language is a plus.
Benefits
- Flexible working hours.
- One bonus day off for the employee's birthday.
- Five additional vacation days per year after the first year.
- Social events and team-building activities.
- Medical insurance with coverage for the employee and family.
- Monthly shared-mobility allowance through Spark and GOeGO.
- Use of a company electric car for personal use every one to two months.
- The posting does not state a remote, hybrid, or office work arrangement.
Tech Stack
Categories
Solutions Engineering
About Ampeco Ltd
Ampeco builds a white-label, hardware-agnostic EV charging management platform with companion driver apps and APIs for operating, billing, roaming, and energy/load management. It sells B2B SaaS and integration services to charge point operators, mobility service providers, utilities, fleets, and equipment makers. Founded in 2018 and headquartered in Sofia, the privately held company supports global deployments and integrates with smart meters, building systems, and eRoaming hubs such as Hubject and Gireve.