Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow25 days ago
Remote, United Kingdom or London, United KingdomStaff+
Responsibilities
- Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and frontend UI.
- Work onsite or alongside customers to adapt, deploy, and iterate solutions in live environments.
- Design and implement production-grade AI-native software, including APIs, orchestration pipelines, vector databases, LLM frameworks, and UI components.
- Integrate solutions with legacy systems and deliver safely in ambiguous, high-stakes enterprise contexts.
- Create reusable libraries, prompts, scaffolds, SDKs, and documentation for future customer engagements.
- Debug distributed systems, tune latency, implement monitoring, and support resilient production deployments.
- Share field insights with platform and product teams and contribute to shared developer experience tooling.
Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Experience designing and implementing AI-native software in production environments.
- Strong backend experience with Python, Node.js, or Java; frontend experience with React or Angular; and API experience with REST or GraphQL.
- Foundational experience with MLflow, Weights & Biases, LoRA, PEFT, SageMaker, Vertex AI, AzureML, Kubeflow, Airflow, Prefect, TorchServe, Triton, vLLM, SHAP, LIME, pandas, Spark, or SQL.
- Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Experience debugging distributed systems, tuning latency, and implementing monitoring and observability.
- Ability to contribute to shared SDKs, tools, frameworks, and reusable AI scaffolds.
- Experience deploying in AWS, Azure, or GCP using CI/CD, containers, and infrastructure-as-code.
- Ability to travel up to 30% for onsite customer engagements.
- Preferred: experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Preferred: production deployments in secure, regulated enterprise environments and contributions to developer-experience tooling.
Benefits
- Regular employee position in the EMEA region.
- Flexible or remote work persona, subject to role and location eligibility.
- Up to 30% travel may be required for customer engagements.
Tech Stack
AngularApache AirflowApache SparkAWSAzureGoogle Cloud PlatformGraphQLJavaMLflowNode.jsPandasPythonReactSQL
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.