Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow4 days ago
Remote, United Kingdom or London, United KingdomSenior
Responsibilities
- Build production-ready LLM-enabled applications spanning backend logic, data orchestration, and frontend UI.
- Work directly with customers to adapt, deploy, and iterate on solutions in live environments.
- Design and implement AI-native software and integrate it with legacy enterprise systems.
- Develop reusable libraries, prompts, scaffolds, SDKs, and documentation to scale successful patterns across customers.
- Contribute feedback, tooling, and extensible code to influence platform and product strategy.
- Debug distributed systems, tune latency, implement monitoring, and deliver resilient and secure systems.
- Lead implementation efforts from initial concept through production deployment.
Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Ability to design and implement AI-native software in production environments.
- Backend experience with Python, Node.js, and Java.
- Frontend experience with React and Angular.
- Experience working with REST and GraphQL APIs.
- Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Experience debugging distributed systems, tuning latency, and implementing monitoring.
- Ability to contribute to shared SDKs, tools, and developer-experience improvements.
- Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infrastructure as code.
- Ability to travel up to 30% for onsite customer engagements.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Preferred: experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Preferred: production deployment experience in secure, regulated enterprise environments.
- Preferred: contributions to developer-experience tooling, frameworks, or reusable AI scaffolds.
Benefits
- Regular employee position in the EMEA region.
- Flexible or remote work persona, subject to work-location eligibility.
- Up to 30% travel to customer sites.
- ServiceNow provides reasonable accommodations during the application process.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.