15 days ago
Responsibilities
- Build backend agent-assist services and integrations for chat and email.
- Architect systems managing real-time conversation state, context propagation, and session lifecycles.
- Collaborate with frontend platform, ML, infrastructure, authentication, security, product, engineering, and customer teams.
- Own customer-facing deliverables and resolve integration, user-experience, and performance issues.
- Provide technical ownership for a substantial portion of the authentication stack.
- Implement authentication, authorization, compliance, and enterprise security best practices.
- Improve reliability, performance, scalability, availability, latency, and observability in high-volume production systems.
- Contribute to engineering standards and continuously improve the Cresta platform.
Requirements
- Bachelor’s degree in Computer Science or a related field.
- At least 5 years of experience building scalable backend systems in production environments.
- Strong experience designing and maintaining robust REST and gRPC APIs.
- Solid understanding of distributed systems and real-time communication architectures.
- Experience integrating with third-party enterprise platforms and APIs.
- Experience with containerized environments such as Kubernetes and Docker.
- Experience with cloud platforms such as AWS, GCP, or Azure.
- Strong understanding of system reliability, observability, and security in enterprise environments.
- Experience with CCaaS or contact center systems is preferred.
- Familiarity with AI agents, virtual agents, or LLM-based systems is preferred.
- Experience building authentication systems is preferred.
Benefits
- Medical, dental, and vision plans.
- Paid parental leave.
- Monthly health and wellness allowance.
- Work-from-home office stipend and remote work environment.
- Lunch reimbursement for in-office employees.
- Three weeks of PTO in Canada and unlimited PTO in the US.
Tech Stack
Categories
About Cresta
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.