ServiceNow Developer Principal
General Dynamics Information Technology7 hours ago
Remote, United StatesStaff+
Base Salary
$113k - $144k/yr
Responsibilities
- Design, configure, and advance ITSM workflows, state models, assignment rules, and user interfaces.
- Implement automation and orchestration using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
- Maintain Service Catalog items, record producers, Service Portal capabilities, and CMDB class structures and relationships.
- Troubleshoot CI data, Identification and Reconciliation Engine rules, transform maps, and automated data imports.
- Build upgrade-safe custom applications using ServiceNow Studio and Application Engine with appropriate scoping and access controls.
- Design and troubleshoot REST and SOAP APIs, IntegrationHub spokes, and MID Server configurations.
- Collaborate with product owners, process managers, architects, and cross-functional teams to develop technical designs and govern the platform.
- Support upgrades, instance cloning, Automated Test Framework execution, Scrum ceremonies, technical documentation, proposals, and solution design.
- Estimate work, manage delivery expectations, mentor staff, improve methodologies, and support team progress.
Requirements
- Technical training, certification(s), or a degree is required.
- At least 5 years of related experience is required.
- Deep functional and technical command of the ServiceNow Incident, Change, and Problem modules.
- Experience with CMDB architecture, scoped application development, IntegrationHub, and MID Server administration.
- Proficiency with ServiceNow, JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP.
- Understanding of ITIL processes, SDLC best practices, requirements gathering, and Agile/Scrum frameworks.
- Strong problem-solving, communication, stakeholder influence, customer delivery, and solution-design skills.
- Ability to lead Scrum demonstrations and agile ceremonies, mentor staff, contribute to proposals and documentation, and drive process improvements.
- ServiceNow Certified System Administrator certification is required.
- The candidate must be a US Person and able to pass a background check to obtain Public Trust.
Benefits
- Remote work with a full-flex work week and a 40-hour scheduled work week.
- Comprehensive medical, dental, vision, wellness, disability, life, accident, critical illness, and insurance options.
- 401(k) plan with company matching and pre-tax and post-tax contribution options.
- Paid vacation, sick, personal, parental, military, bereavement, jury duty, and holiday leave, including up to 160 hours of paid family leave for eligible employees.
- Internal mobility support, an AI-powered career development tool, growth opportunities, and a military-friendly workplace.
- Less than 10% travel is required.
Tech Stack
Categories
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.