13 days ago
Gurgaon, IndiaMid Level / Senior
Responsibilities
- Own and investigate complex customer-reported issues across the BOS portfolio and drive them to resolution within service-level commitments.
- Serve as a global technical escalation point by coordinating with customers, support teams, and design units to resolve critical issues and restore service.
- Handle emergencies, perform root-cause analysis, and implement preventive actions that improve product stability and service quality.
- Reproduce and simulate customer issues in the test lab and help maintain the lab for support and validation activities.
- Install and upgrade nodes according to approved procedures.
- Automate routine support tasks and contribute to AI-based solutions that improve team efficiency and service effectiveness.
- Document investigations, share technical knowledge, and collaborate across teams to strengthen support capabilities.
Requirements
- 2–6 years of relevant experience.
- Linux administration and troubleshooting skills.
- Hands-on Kubernetes knowledge, through experience, study, or certification such as CKA.
- Familiarity with CI/CD, DevOps, and GitOps concepts and exposure to Git, Jenkins, or Ansible playbooks.
- Foundational AI knowledge, including generative AI tools.
- Knowledge of at least one database, such as SQL, Oracle, PostgreSQL, or Cassandra.
- Basic scripting or programming knowledge in Shell, JavaScript, Java, C, C++, or another relevant language.
- Telecom fundamentals including call flows, protocols, and 5G concepts.
- Preferred knowledge of Charging System, Billing, BSS, or BOS products and solutions such as SDP, AIR, OCC, CAF, Mediation, EOC, ECM, DXP, or ESOA.
- Clear communication, customer focus, and effective collaboration skills.
- Readiness and commitment to work in a 24×7 shift environment.
Benefits
- 24×7 shift work arrangement.
- Equal-opportunity workplace with an emphasis on diversity and inclusion.
Tech Stack
Categories
Solutions Engineering
About Ericsson
Ericsson is a publicly traded telecommunications vendor that builds mobile network infrastructure (RAN, core, OSS/BSS), cloud platforms, and managed services for communications providers and enterprises. Founded in 1876 and headquartered in Kista, Stockholm, it supplies 5G systems to operators worldwide and owns Vonage, expanding network APIs and enterprise communications offerings.