5 days ago
London, United Kingdom
Staff+
Responsibilities
- Lead the design and integration of the CCaaS platform with Kaluza’s core systems.
- Oversee the implementation of intelligent routing and self-service automation.
- Own the technical roadmap for omni-channel delivery.
- Define software standards for care-related APIs and architectures.
- Mentor senior engineers in scalable support technologies.
- Influence technical direction through audits and design.
Requirements
- Extensive experience with enterprise-level customer care platforms and CRM integrations.
- Proven ability to translate business requirements into scalable technical visions.
- Track record of mentoring senior engineering talent.
- Deep understanding of modern architecture practices in distributed systems.
- Strong ability to engage with technical teams and business stakeholders.
Benefits
- Pension Scheme
- Discretionary Bonus Scheme
- Private Medical Insurance + Virtual GP
- Life Assurance
- Access to a Climate Action app
- Free Mortgage Advice and Eye Tests
- Access to thousands of retail discounts
- 5% Flex Fund for personalized benefits
- 26 days holiday plus flexible bank holidays
- Progressive Leave Policy with full pay for new family additions
- Personal Learning Budget for professional development
- Home Office Budget
Categories
AI & MLBackendDevOps