3 days ago
Base Salary
$145k - $219k/yr
Responsibilities
- Deploy and drive adoption of the SRE Agent within 2–4 strategic customer accounts, including configuring tools and connectors and embedding AI actions into incident-management workflows.
- Build reusable agent tools, connectors, and skills through the product team’s repositories, review process, and evaluation gates.
- Run customer pilots, gather evaluation data, identify technical blockers, and implement production fixes in the core product.
- Integrate the SRE Agent with Terraform or Pulumi, ArgoCD, CI/CD pipelines, observability platforms, and progressive-delivery patterns.
- Define 3–6 month technical roadmaps, provide architectural guidance, and communicate customer insights and evaluation data to product and engineering teams.
Requirements
- 8+ years of experience building and shipping production software across team boundaries.
- Hands-on production experience with LLM and agent systems, agent development, MCP or equivalent tool-use frameworks, evaluation pipelines, and guardrail design.
- Ability to lead technical design sessions with customer engineers and present business cases to customer leadership.
- Demonstrated experience with Terraform or Pulumi at scale, GitOps, CI/CD pipeline design, and progressive delivery patterns such as canary, blue/green, and soak periods.
- Record of shipping adopted software and exercising judgment about which customer requests should be generalized into the product.
- Preferred qualifications include operational knowledge of incident management and observability, customer-facing technical consulting or solutions architecture experience, founder or founding-engineer experience, policy-as-code or fine-grained permissioning experience, PagerDuty or competing digital-operations-platform experience, and open-source contributions to the AI-agent or MCP ecosystem.
- Willingness to travel 25–50% during active customer engagements.
Benefits
- Base salary range of $145,000–$218,900, with potential eligibility for bonus, commission, equity, and benefits.
- Hybrid work arrangement with the PagerDuty San Francisco office or a client site at least 2 days per week.
- Flexible work arrangements, comprehensive benefits, company equity, ESPP, retirement or pension plan, paid vacation, paid holidays and sick leave, wellness days, and companywide paid days off.
- Paid parental leave, 20 hours of paid volunteer time off per year, company-wide hack weeks, and mental wellness programs.
- Employment is limited to eligible locations, with specific location restrictions listed for the United States, Canada, and Australia.
Tech Stack
Categories
Forward Deployed
About PagerDuty
PagerDuty builds a subscription SaaS platform for incident response, on‑call management, AIOps, and workflow automation used by DevOps, IT, SRE, security, and support teams. Its cloud service centralizes alerts, orchestrates real-time response, and integrates with monitoring and ticketing tools. Founded in 2009 and headquartered in San Francisco, the public company (NYSE: PD) counts 60 of the Fortune 100 among its customers, including Netflix and Cisco.