Software Support Engineer, C#/.NET & SQL.
Blueprint TechnologiesBase Salary
$90k - $100k/yr
Responsibilities
- Provide Tier 3 technical support for applications, telemetry services, monitoring platforms, and infrastructure operations solutions.
- Investigate and resolve complex application, database, connectivity, authentication, configuration, networking, deployment, and service dependency issues.
- Support incident response, service restoration, root-cause analysis, corrective actions, and an on-call rotation when required.
- Develop, maintain, debug, and enhance applications, services, APIs, integrations, and automation using C#, .NET, and SQL.
- Support code reviews, testing, release validation, deployments, patching, hotfixes, and secure configuration changes.
- Administer and troubleshoot Microsoft SQL Server, including performance tuning, query optimization, security, backup and recovery, and high availability.
- Troubleshoot Windows operating systems, Windows services, IIS configurations, application deployments, certificates, authentication, and service dependencies.
- Use Azure DevOps for source control, work item tracking, release coordination, and deployment activities.
- Create technical documentation, troubleshooting guides, operational runbooks, deployment checklists, standard operating procedures, and known-issue records.
- Analyze incident trends, telemetry, and support metrics to improve reliability, observability, automation, security, and service recovery.
- Collaborate with software engineering, infrastructure, and operations partners to resolve issues and support new solutions.
Requirements
- Experience developing, maintaining, testing, debugging, or supporting applications using C# and .NET.
- Hands-on experience with Microsoft SQL Server, SQL queries, T-SQL, database troubleshooting, performance tuning, and relational database concepts.
- Working knowledge of Windows operating systems, application services, configurations, deployments, logs, and technical troubleshooting.
- Experience diagnosing production application issues, investigating root causes, and supporting service restoration.
- Understanding of software development and release practices, including testing, code reviews, deployments, patching, and application maintenance.
- Ability to develop technical documentation, troubleshooting procedures, and operational runbooks.
- Strong analytical, problem-solving, written communication, and cross-functional collaboration skills.
- Preferred experience with production services, enterprise applications, telemetry pipelines, monitoring solutions, or infrastructure management platforms.
- Preferred experience administering SQL Server high availability and disaster recovery configurations, including Always On Availability Groups and Windows Server Failover Clustering.
- Preferred familiarity with Microsoft Azure, IIS, ASP.NET, SSRS, Active Directory, Azure DevOps, PowerShell, SharePoint, secure configuration, and Windows-based application environments.
- Preferred knowledge of object-oriented programming using C#, C++, Visual Basic, VB.NET, or related technologies.
- Preferred exposure to ICS, BAS/BMS, EPMS, SCADA, PLCs, or data center infrastructure monitoring.
- A degree in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience.
- Previous experience supporting large-scale enterprise environments, handling high-severity incidents, or participating in on-call rotations is preferred.
Benefits
- Remote position.
- Medical, dental, and vision coverage may be available.
- Flexible Spending Account may be available.
- 401(k) retirement plan.
- Competitive paid time off.
- Parental leave.
- Professional growth and development opportunities.
- Benefits and eligibility vary by role, employment status, and location.
About Blueprint Technologies
Blueprint Technologies is a premier consulting house that pioneers in providing SAP solutions. Our mission is to provide the best solutions to our customers with a high emphasis on ethics at the highest levels. Our team of motivated and experienced consultants strives hard to provide innovative ways to explore all the features offered by SAP and Kronos at an affordable cost to maximize the return on investment. Blueprint Technologies provide end-to-end ERP Solutions in SAP, SAP CX, SAP Analytics Cloud, SuccessFactors, Concur, Qualtrics, and Kronos products for a wide range of industries including manufacturing, distribution, process, offshore, FMCG, pharma, chemical, and professional services. An innovative, award-winning, knowledge-driven decade-old company providing end-to-end integrated ERP solutions in SAP & Kronos. The company was established by a team of passionate and experienced professionals to provide end-to-end ERP Solutions in SAP (On-premise & Cloud), SAP BI/BO, and Kronos.