Staff Software Engineer
ServiceNow5 days ago
Base Salary
$167k - $291k/yr
Responsibilities
- Set technical direction for HRSD model-driven, agentic, and conversational AI capabilities across multiple teams.
- Design agent architecture, orchestration, context assembly, tool interfaces, autonomy boundaries, model migrations, and build-versus-adopt decisions.
- Own versioned instruction and tool-description contracts with upgrade-safe extension points, deprecation paths, and compatibility guarantees.
- Build evaluation infrastructure including datasets, multi-turn suites, judge calibration, CI gates, and drift detection.
- Design production observability and safety controls for hallucinations, tool-selection errors, unsafe actions, prompt injection, restricted content, and access-boundary violations.
- Define standards for accountable AI-assisted engineering, specifications, reviews, and verification.
- Contribute hands-on to complex integrations, risky migrations, prototypes, incidents, and systemic fixes.
- Collaborate with product, engineering, and design to create scalable AI solutions.
Requirements
- 7+ years of software engineering experience and a record of technical direction adopted beyond the immediate team.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluation systems.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, structured output enforcement, and at least one production model or orchestration migration.
- Experience implementing entitlement-aware retrieval and tool layers, role-based scope separation, and audited handling of restricted records.
- Experience with dataset curation, judge calibration, CI gating, and drift detection used by other engineers.
- Strong system design, API, data modeling, testing, front-end, server-side, and relational data skills.
- Experience using AI coding assistants and agents accountably.
- On-call and incident-command experience for customer-facing systems, including ownership of systemic remediation.
- Experience with Java, JavaScript/TypeScript, and React, plus the ability to learn new tools and frameworks.
- Bachelor’s degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred: HR domain experience, integration with core HR/payroll/benefits systems of record, reconciliation and eventual-consistency patterns, and forward deployment experience supporting customer adoption.
Benefits
- Base pay of $166,500 - $291,400, plus equity when applicable, variable/incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona; the role is listed as Flexible, with work-persona eligibility depending on location and role requirements.
- Regular employee position in the AMS - North America and Canada region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.