Senior Software Engineer – ServiceNow-2
ZEISS Group3 months ago
Bengaluru, IndiaSenior
Responsibilities
- Implement and operate supported ServiceNow solutions within the DevOps product team while minimizing technical debt and using platform enhancements effectively.
- Design and develop ServiceNow HRSD solutions including Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.
- Implement and optimize Employee Center Pro to deliver personalized employee experiences in global enterprise environments.
- Translate global HR requirements into scalable ServiceNow solutions aligned with platform standards.
- Configure and extend HR workflows, integrations, and case-routing mechanisms.
- Integrate HRSD with enterprise systems and contribute to cross-team integration of connected products and systems.
- Drive continuous improvement of HR processes, user experience, and self-service capabilities.
- Troubleshoot, optimize performance, conduct root cause analysis, and support product security.
- Use AI tools to improve developer productivity and apply ServiceNow AI capabilities such as Now Assist to HR service delivery.
- Identify HRSD AI use cases including virtual agents, intelligent routing, and summarization, while contributing to responsible AI practices.
Requirements
- Completed degree in computer science.
- 5+ years of experience as a ServiceNow Developer working with HRSD and Employee Center Pro in global enterprises.
- Deep experience with ServiceNow HRSD modules and Employee Center Pro.
- Strong JavaScript development experience, including object-oriented programming, class structures, class inheritance, and software design principles.
- In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.
- Experience designing and implementing REST, SOAP, and PowerShell integrations.
- Experience managing ServiceNow implementation projects and integrating external systems using varied integration technologies.
- Experience working in agile structures and implementing agile and hybrid projects, with strong teamwork and goal orientation.
- Basic knowledge of AI technologies and practical AI applications.
- Basic understanding of ServiceNow AI platform capabilities, including Now Assist.
- Full-stack development experience is helpful but not required.
- ITIL Foundation and project management certification are advantageous.
Tech Stack
Categories
About ZEISS Group
ZEISS Group develops and sells optics and optoelectronics for semiconductor makers, manufacturers, clinicians, researchers, and consumers, spanning lithography systems, industrial metrology, medical devices, microscopes, and eyeglass and camera lenses. Founded in 1846 and headquartered in Oberkochen, Germany, the company is wholly owned by the Carl Zeiss Foundation. It operates globally and generates around €12 billion in annual revenue across segments including Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets.