Senior Software Engineer – ServiceNow-2
ZEISS Group2 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Implement and operate supported ServiceNow solutions within the DevOps product team while minimizing technical debt and using platform enhancements effectively.
- Design and develop ServiceNow HRSD solutions including Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.
- Implement and optimize Employee Center Pro to deliver personalized employee experiences in global enterprise environments.
- Translate global HR requirements into scalable ServiceNow solutions aligned with platform standards.
- Configure and extend HR workflows, integrations, and case-routing mechanisms.
- Integrate HRSD with enterprise systems and contribute to cross-team integration of connected products and systems.
- Drive continuous improvement of HR processes, user experience, and self-service capabilities.
- Troubleshoot, optimize performance, conduct root cause analysis, and support product security.
- Use AI tools to improve developer productivity and apply ServiceNow AI capabilities such as Now Assist to HR service delivery.
- Identify HRSD AI use cases including virtual agents, intelligent routing, and summarization, while contributing to responsible AI practices.
Requirements
- Completed degree in computer science.
- 5+ years of experience as a ServiceNow Developer working with HRSD and Employee Center Pro in global enterprises.
- Deep experience with ServiceNow HRSD modules and Employee Center Pro.
- Strong JavaScript development experience, including object-oriented programming, class structures, class inheritance, and software design principles.
- In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.
- Experience designing and implementing REST, SOAP, and PowerShell integrations.
- Experience managing ServiceNow implementation projects and integrating external systems using varied integration technologies.
- Experience working in agile structures and implementing agile and hybrid projects, with strong teamwork and goal orientation.
- Basic knowledge of AI technologies and practical AI applications.
- Basic understanding of ServiceNow AI platform capabilities, including Now Assist.
- Full-stack development experience is helpful but not required.
- ITIL Foundation and project management certification are advantageous.
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