1 day ago
San José, Costa RicaEntry Level / Mid Level
Responsibilities
- Provide technical solutions for product and API questions raised by advertising partners.
- Troubleshoot, debug, evaluate, and resolve system-generated alerts and technical issues.
- Identify product architecture components and build solutions that unblock partner integrations.
- Develop tools, scripts, and automation to reduce operational overhead and move toward human-free operations.
- Implement feature enhancements, bug fixes, deployments, migrations, and routine operational tasks.
- Write code samples, tutorials, and technical articles for the developer community.
- Audit partner behavior for compliance with program policies and identify API misuse patterns.
- Gather customer feedback and work with development teams to improve onboarding and technical solutions.
- Collaborate with internal stakeholders on customer communication during critical events.
- Drive projects that improve support processes and the developer support experience.
Requirements
- 1–3 years of experience in technical support or software development.
- Experience troubleshooting and debugging technical systems.
- Experience working with REST API-based services.
- Experience working with SQL.
- Preferred: bachelor’s degree in computer science or equivalent.
- Preferred: knowledge of web services, distributed systems, and web application development.
- Preferred: experience with REST web services, XML, and JSON.
- Preferred: proficiency in at least one programming or scripting language such as Java, C++, or Python.
- Preferred: Linux/UNIX operating system knowledge and AWS or other cloud technology experience.
- Preferred: understanding of support processes including ticketing, monitoring, and metrics.
- Strong problem-solving, written communication, and verbal communication skills in English.
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.