Project Tech Developer - Design & Construction
Jones Lang LaSalle Incorporated3 days ago
San José, Costa RicaMid Level / Senior
Responsibilities
- Serve as the technical point of contact for customer-reported platform issues, triage defects, perform root-cause analysis, and implement permanent fixes.
- Own and prioritize the Project Intake product backlog based on feedback from customers, coordinators, analysts, and leadership.
- Design, develop, test, and deploy platform features, APIs, integrations, and workflow improvements.
- Maintain platform stability, performance, security, deployments, version control, release cycles, documentation, data integrity, backups, and disaster recovery procedures.
- Create customer-facing release notes, knowledge-base content, FAQs, training materials, and change communications.
- Build interactive dashboards and self-service reporting for intake KPIs across AMER, EMEA, and APAC.
- Analyze intake data, improve data quality, implement cleansing and enrichment processes, and identify operational bottlenecks and resource patterns.
- Use AI-enabled tools and platforms to automate request triage, classification, routing, document review, scope extraction, and compliance gap identification.
- Develop scoring models, routing criteria, prioritization frameworks, SLAs, and performance benchmarks.
Requirements
- 4–6 years of experience in software development, platform engineering, or technical product management within corporate real estate, facilities management, design and construction, or professional services.
- Experience managing customer complaints and translating user feedback into product improvements.
- Experience designing and building dashboards and performance reports for operational decision-making.
- Experience improving data quality and using data to drive process improvement and operational efficiency.
- Proficiency in one or more programming languages such as Python, JavaScript/TypeScript, or Java, with experience in web application development, API design, and database management using SQL or NoSQL.
- Experience with ticketing systems such as SIM, Jira, or ServiceNow.
- Ability to build dashboards and reports with tools such as QuickSight, Tableau, or Power BI and communicate insights through visualizations.
- Hands-on experience with AI-enabled tools, generative AI platforms, or machine learning applications is preferred.
- Knowledge of Amazon BI tools, Amazon Quick Suite, and internal NLP/ML platforms is strongly preferred.
- Strong customer focus, ownership, communication, adaptability, and comfort working in an evolving technology environment.
Benefits
- The position is on-site in San Jose, Costa Rica.
- The role supports collaboration across AMER, EMEA, and APAC regions.
Tech Stack
Categories
About Jones Lang LaSalle Incorporated
JLL is a global commercial real estate services and investment management firm serving occupiers and investors. It provides property and facilities management, leasing and tenant representation, capital markets, project and development services, workplace strategy, sustainability, and real estate technology and analytics, with a fee- and commission-based advisory, outsourcing, transaction, and management-fee model. Headquartered in Chicago, it is a public company listed on the NYSE (JLL).