about 3 hours ago
Paris, France
Mid Level / Senior
Responsibilities
- Contribute to the long-term technical success of complex customers through custom configurations.
- Serve as the technical voice of the customer for large strategic accounts.
- Guide customers on using Front’s API effectively.
- Ensure adherence to security and compliance policies with Front.
- Collaborate with customers to integrate Front into their application stack.
- Provide best practices based on deep knowledge of the Front product.
- Offer input on customers' overall system architecture and tooling.
- Implement and iterate on Front AI workflows for various use cases.
- Manage technical escalations and projects with Account Management and Customer Success teams.
- Work closely with Solutions Engineering, Engineering, Professional Services, and Product on custom solutions.
- Anticipate long-term technical needs and potential roadblocks for strategic customers.
- Act as a technical customer sponsor for top accounts.
Requirements
- 3-5 years of professional experience, with at least 1 year in a Solutions Architect or similar role.
- Deep experience with platforms and APIs, including application development and deployment.
- Strong written and verbal communication skills in English; fluency in French is preferred.
- Proven success in partnering with sales and support teams in an enterprise SaaS environment.
- A learning mentality and willingness to tackle technical challenges.
- Bonus: working knowledge of technologies like Email, Ticketing Systems, CRMs, and ERPs.
Benefits
- Competitive salary and equity options.
- Fully covered private health insurance.
- Paid parental leave and generous paid time off.
- Flexibility to work from home on Mondays and Fridays.
- Mental health support and family planning assistance.
- 75 Euro per month Lifestyle Stipend for wellness activities.
- Winter Break from Christmas to New Year's Day.
Categories
AI & MLBackendData EngineeringDevOps