Senior Staff Machine Learning Engineer_Voice AI
ServiceNow3 days ago
Base Salary
$181k - $317k/yr
Responsibilities
- Design, develop, and implement the core Voice Platform, including audio acquisition, conversation management, speech generation, Voice AI model integrations, and the Voice Harness.
- Build and deploy large-scale distributed Voice AI systems across multiple regions and datacenters.
- Develop scalable, reusable, and maintainable software using strong architecture, code review, and unit testing practices.
- Partner with product managers and customers to understand use cases and address technology challenges.
- Translate operational use cases into requirements for SRE software tooling.
- Mentor colleagues and promote knowledge-sharing across Voice AI engineering disciplines.
Requirements
- 12+ years of relevant industry experience.
- Hands-on experience building distributed Voice AI systems at large operational scale.
- 4+ years of experience building LLM-based applications through model integration rather than model training.
- 4+ years of development experience with Python, Golang, Java, or similar languages.
- 2+ years of experience building agents through prompt engineering and developing LLM-based experiences.
- Experience operating highly available distributed workloads on Kubernetes using a DevOps approach.
- Experience building software for compliance and security in regulated environments is an asset.
- Ability to think critically about AI integrations for work processes, decision-making, and problem-solving.
- Experience building with AI tools such as Claude Code, Cursor, and Windsurf.
Benefits
- Base pay of $181,200-$317,100, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona; the role is listed as Employee Type: Regular in the AMS - North America and Canada region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.