2 months ago
Toronto, CanadaSenior
Responsibilities
- Lead complex API integrations and technical initiatives from discovery through implementation and launch.
- Own complex quarter-length projects and high-impact partner implementations across multiple stakeholders.
- Serve as the primary technical advisor for sophisticated partners, restaurant groups, and strategic initiatives.
- Translate partner and business requirements into scalable technical approaches while balancing reliability, complexity, and partner needs.
- Diagnose and resolve API and integration issues using logs, API requests and responses, authentication flows, and system behavior.
- Identify technical risks, dependencies, and implementation gaps and develop mitigation plans.
- Partner with Product, Engineering, Security, Sales, Partnerships, and Support teams on technical decisions, incidents, and business outcomes.
- Ensure service-level agreements and implementation commitments are met across multiple priorities.
- Develop troubleshooting approaches, implementation patterns, technical guardrails, playbooks, and resources that improve consistency and partner self-service.
- Identify product improvement opportunities based on technical patterns, implementation challenges, and partner feedback.
Requirements
- Significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role.
- Deep experience with REST APIs, JSON payloads, authentication methods, webhooks, and system integrations.
- Experience reviewing logs, debugging API requests and responses, and diagnosing complex integration issues.
- Successful experience leading complex technical implementations from discovery through production launch.
- Experience owning complex quarter-length initiatives and driving work across multiple stakeholders.
- Ability to navigate ambiguity, identify risks and dependencies, and drive technical decisions toward resolution.
- Strong communication skills and ability to explain technical concepts and tradeoffs to technical and non-technical audiences.
- Experience partnering with Engineering and Product teams to investigate technical challenges and deliver scalable solutions.
- Ability to balance multiple complex projects and priorities in a fast-paced global environment.
- Strong technical judgment and ability to contribute expertise that improves team effectiveness.
- Experience in restaurant technology, hospitality technology, SaaS platforms, or system integrations is preferred.
Benefits
- 20 days of paid vacation plus time off for birthdays.
- Up to 20 work-from-almost-anywhere days per year.
- Company-paid therapy sessions through SpringHealth and a company-paid Headspace subscription.
- Annual company-wide week off.
- Paid parental leave and paid volunteer time.
- Development dollars, leadership development, and access to on-demand e-learning.
- Travel discounts, employee resource groups, private health and dental insurance, life insurance, and disability insurance.
- Hybrid workplace with an expectation of working in the office two days per week.
- The role may require communications outside regular working hours to collaborate with international colleagues, support restaurant partners, or address urgent matters.
Categories
Solutions Engineering
About OpenTable
OpenTable builds an online restaurant reservations marketplace for diners and reservation, guest management, and operations software for restaurants, sold via subscriptions and per-cover fees. Its consumer apps and integrations power bookings across 70,000+ restaurants worldwide and connect with POS and other hospitality systems. Founded in 1998 and headquartered in San Francisco, OpenTable is part of Booking Holdings.