9 days ago
Toronto, CanadaSenior
Responsibilities
- Lead complex API integrations and technical initiatives from discovery through implementation and launch.
- Own complex quarter-length projects and high-impact partner implementations across multiple stakeholders.
- Serve as the primary technical advisor for sophisticated partners, restaurant groups, and strategic initiatives.
- Translate partner and business requirements into scalable technical approaches while balancing reliability, complexity, and partner needs.
- Diagnose and resolve API and integration issues using logs, API requests and responses, authentication flows, and system behavior.
- Identify technical risks, dependencies, and implementation gaps and develop mitigation plans.
- Partner with Product, Engineering, Security, Sales, Partnerships, and Support teams on technical decisions, incidents, and business outcomes.
- Ensure service-level agreements and implementation commitments are met across multiple priorities.
- Develop troubleshooting approaches, implementation patterns, technical guardrails, playbooks, and resources that improve consistency and partner self-service.
- Identify product improvement opportunities based on technical patterns, implementation challenges, and partner feedback.
Requirements
- Significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role.
- Deep experience with REST APIs, JSON payloads, authentication methods, webhooks, and system integrations.
- Experience reviewing logs, debugging API requests and responses, and diagnosing complex integration issues.
- Successful experience leading complex technical implementations from discovery through production launch.
- Experience owning complex quarter-length initiatives and driving work across multiple stakeholders.
- Ability to navigate ambiguity, identify risks and dependencies, and drive technical decisions toward resolution.
- Strong communication skills and ability to explain technical concepts and tradeoffs to technical and non-technical audiences.
- Experience partnering with Engineering and Product teams to investigate technical challenges and deliver scalable solutions.
- Ability to balance multiple complex projects and priorities in a fast-paced global environment.
- Strong technical judgment and ability to contribute expertise that improves team effectiveness.
- Experience in restaurant technology, hospitality technology, SaaS platforms, or system integrations is preferred.
Benefits
- 20 days of paid vacation plus time off for birthdays.
- Up to 20 work-from-almost-anywhere days per year.
- Company-paid therapy sessions through SpringHealth and a company-paid Headspace subscription.
- Annual company-wide week off.
- Paid parental leave and paid volunteer time.
- Development dollars, leadership development, and access to on-demand e-learning.
- Travel discounts, employee resource groups, private health and dental insurance, life insurance, and disability insurance.
- Hybrid workplace with an expectation of working in the office two days per week.
- The role may require communications outside regular working hours to collaborate with international colleagues, support restaurant partners, or address urgent matters.
Categories
Solutions Engineering
