3 hours ago
Mexico City, MexicoMid Level
Responsibilities
- Troubleshoot, debug, reproduce, and resolve complex technical issues directly with customers.
- Partner with developers to identify defects and opportunities for product improvement.
- Participate in incident management and root-cause analysis for critical issues.
- Test new features and develop tools to improve product serviceability, deployment scalability, and auto-support infrastructure.
- Analyze the customer base to identify and minimize risks in the installed base.
- Define product changes with development engineering based on customer and partner feedback.
- Collaborate with VMware, Citrix, Microsoft, and AWS technology partners to resolve issues and improve the ecosystem.
- Develop internal and external knowledge-base content and support continuous improvement.
- Provide weekday and scheduled rotational off-hours support as needed.
Requirements
- At least 4 years of relevant work experience.
- Professional troubleshooting expertise in at least two of virtualization, networking, Linux systems, DevOps, cloud, or enterprise storage.
- Preferred experience with VMware ESXi, Layer 2/3 networking, and Linux command-line administration.
- Strong written and verbal communication skills and the ability to collaborate with geographically distributed teams.
- Strong analytical and problem-solving skills.
- Degree in Engineering or Computer Science preferred.
- Fluent proficiency in English.
Benefits
- Hybrid work arrangement, generally requiring at least 3 days per week in the office, with possible team-specific variations.
- Scheduled rotational weekday and off-hours support coverage.
About Nutanix
Nutanix is a global leader in cloud software, offering organizations a single platform for running apps and data across clouds. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively. Learn more at www.nutanix.com or follow us on social media @nutanix.