Senior Observability Engineer (Splunk & APM)
Staples Canada1 day ago
Framingham, MA, USASenior
Responsibilities
- Design, configure, administer, and optimize the Splunk observability platform for enterprise-scale log and event data.
- Manage telemetry collection, data ingestion, log pipelines, data retention, lifecycle management, performance tuning, scalability, and cost optimization.
- Integrate observability capabilities with AWS, Azure, Kubernetes, CI/CD pipelines, Puppet, Ansible, ServiceNow, PagerDuty, APIs, and other enterprise tools.
- Install, upgrade, and manage Splunk apps and components, including user roles and access controls.
- Use Python and Bash scripting and automation to improve platform configuration and operational efficiency.
- Support application performance monitoring, distributed tracing, session replay, metrics, and event integrations.
- Collaborate on projects using SAFe and platforms including Jira, Confluence, and ServiceNow.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a directly related field.
- At least 7 years of hands-on Splunk experience, including platform administration, data ingestion, pipeline management, access controls, and management of Splunk apps and components.
- Expertise in log pipeline design, data retention and lifecycle management, performance tuning, scalability, and cost optimization.
- Experience integrating Splunk with AWS, Azure, Kubernetes, CI/CD pipelines, Puppet, Ansible, ServiceNow, PagerDuty, and enterprise APIs.
- Proficiency with Python or Bash scripting and automation.
- Experience working with SAFe, Jira, Confluence, and ServiceNow.
- Preferred experience administering APM and session replay platforms such as New Relic, Dynatrace, DataDog, OpenTelemetry, and FullStory.
- Preferred familiarity with generative AI and agentic AI frameworks and platforms, distributed tracing, APM instrumentation, multi-platform observability, session replay, and site analytics.
Benefits
- Onsite work location in Framingham, Massachusetts.
- 22 days of PTO plus 7 observed paid holidays and 1 floating holiday.
- Online and retail discounts.
- Company-match 401(k) plan.
- Physical and mental health wellness programs.
- Inclusive culture with associate-led Business Resource Groups.
Tech Stack
Categories
About Staples Canada
Staples Canada is a privately held retailer of office supplies, technology, furniture, and business services for consumers, educators, and small businesses. It sells online and through nearly 300 stores across Canada, offering printing, tech support, shipping, and workplace solutions alongside products. Headquartered in Richmond Hill, Ontario, it has served the Canadian market for over 30 years and operates distribution and fulfillment networks to support e-commerce and store operations.