2 days ago
Base Salary
$230k - $320k/yr
Responsibilities
- Set the technical architecture for the most complex enterprise customer accounts and produce designs acceptable to customers, Forward Deployment, and core engineering.
- Decide whether customer requests should be configured, built, converted to paid work, or declined, and document and defend those decisions.
- Design reusable agent-to-agent integrations using protocols and platforms such as MCP, A2A, Copilot, Teams, and customer agent platforms.
- Define engineering standards for customer-facing security, sandboxing, data isolation, customer-data handling, and readiness for platform graduation.
- Own the technical relationship with customer CTOs, CISOs, enterprise architects, and governance committees.
- Build shared deployment infrastructure, customer sandboxes, context libraries, and evaluation harnesses.
- Write code on difficult problems and build the first version of reusable deployment patterns.
- Present technical cases to the monthly graduation board and raise the engineering bar for Forward Deployed teams without directly managing people.
Requirements
- 10+ years of experience building and shipping production software, including several years owning systems deployed inside large enterprises.
- Experience leading the technical side of customer deployments involving contract values in the seven- or eight-figure range.
- Architecture expertise across identity, data, integrations, single sign-on, provisioning, HRIS, data pipelines, and multi-tenant isolation.
- Experience designing for and passing enterprise security reviews.
- Production experience with LLM and agent systems, including tool use, retrieval and context, guardrails, and evaluation.
- Experience communicating with and briefing senior technical stakeholders such as CTOs, CISOs, chief architects, and engineering leaders.
- Demonstrated ability to turn one-off customer work into reusable platform capabilities and to discontinue work that should not be generalized.
- Experience with MCP, A2A, Microsoft Teams, Copilot, or Slack is preferred.
- Experience in organizational transformation, human transformation, or talent intelligence is preferred.
- Preferred backgrounds include senior forward deployed engineers, deployment leads, staff or principal enterprise-platform engineers and architects, founders, CTOs, founding engineers, and applied AI leads.
Benefits
- Personal BetterUp coaching for the employee and one friend or family member.
- Development plan and trained and coached manager.
- Medical, dental, and vision insurance.
- Flexible paid time off, federal or statutory holidays, four BetterUp Inner Workdays, five volunteer days, and company-wide summer and winter breaks.
- Year-round charitable contribution of the employee’s choice on behalf of BetterUp and 401(k) self contribution.
- Hybrid work requiring availability at a company office hub at least two days per week or eight days per month, with hubs in Austin, New York City, San Francisco, Washington, DC metro area, London, and Amsterdam.
Categories
Forward Deployed
About BetterUp
BetterUp builds a digital coaching and leadership development platform for enterprises, combining 1:1 coaching, group sessions, learning content, and assessments. Its subscription-based offering uses AI to match employees with coaches and provides analytics for HR and talent teams to track outcomes across resilience, well-being, and performance. Privately held and founded in 2013, BetterUp is headquartered in Austin, Texas and serves global workforces across industries.