Analyst/Sr Analyst, Sales AI & Innovation
American AirlinesResponsibilities
- Design, build, and deploy AI agents and models on Databricks, Microsoft Copilot, and Microsoft Fabric using Genie Spaces, Agent Bricks, and LLM-based workflows.
- Develop and maintain AI governance frameworks covering model documentation, performance monitoring, lineage tracking, and compliance.
- Build and optimize AI/ML data pipelines within a medallion architecture on Azure Databricks, integrating Delta Lake, Unity Catalog, Microsoft Fabric, and OneLake.
- Evaluate and prototype emerging Databricks and Microsoft Fabric capabilities.
- Collaborate with Global Sales stakeholders to translate operational challenges into AI-driven solutions and communicate findings to technical and non-technical audiences.
- Create AI-powered reporting and analytical models using Genie Spaces, Databricks Apps, and Power BI Direct Lake semantic models.
- Support the complete AI development lifecycle from ideation and prototyping through production deployment and ongoing monitoring.
Requirements
- Bachelor’s degree in Data Science, Information Systems, Engineering, or a similar field, or equivalent experience or training.
- At least 3 years of experience in a similar role.
- Preferred: MIS, MBA, or master’s degree focused on data science, AI, or business technology.
- Preferred: 5 years of development experience, ideally in an airline or travel industry function.
- Preferred: 3 or more years of Databricks experience, including Delta Lake, Unity Catalog, or MLflow.
- Experience building or operationalizing AI agents or LLM-based applications.
- Experience with Microsoft Fabric, Copilot Studio, and Power BI.
- Knowledge of Python, PySpark, pandas, agentic frameworks, MLflow, model governance and monitoring, SQL, Direct Lake, DAX, and TMDL.
- Strong written and verbal communication skills and the ability to explain complex AI concepts to business audiences.
- Databricks Certified Associate or Professional and Microsoft Azure or Fabric certification are preferred.
Benefits
- Travel benefits for employees, family, and friends across American Airlines’ global network.
- Health, dental, prescription, and vision benefits available on day one, plus virtual doctor visits and flexible spending accounts.
- Wellness programs and resources.
- 401(k) program available upon hire, with employer contributions available after one year depending on the workgroup.
- Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
- The posting remains open until at least November 20, 2026.
Categories
About American Airlines
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.