about 6 hours ago
Bengaluru, India
Senior
H1B Sponsor
Responsibilities
- Participate in 24/7 on-call monitoring of platform performance.
- Communicate real-time updates to merchants during incidents.
- Collaborate with Operations, Product, and Engineering teams to improve monitoring strategies.
- Lead initiatives to develop automation for effective monitoring.
- Investigate alerts and provide feedback to engineering teams.
- Document learnings and contribute to the monitoring playbook.
- Prioritize and scale detection capabilities.
Requirements
- 5 to 10 years of experience in incident client communication and platform monitoring operations.
- Willingness to participate in on-call rotation.
- Experience with monitoring and logging tools like Prometheus and Grafana.
- Familiarity with observability platforms such as Datadog and Splunk.
- Excellent analytical and problem-solving skills.
- Ability to handle complex situations and multiple responsibilities simultaneously.
- Strong team player with a collaborative mindset.
Tech Stack
DatadogGrafanaPrometheusSplunk
Categories
DevOpsTesting