Base Salary
$150k - $200k/yr
Responsibilities
- Lead end-to-end Agentforce and Data Cloud deployments from C-suite requirements through production sustainment.
- Design and deploy autonomous agents, prompt architectures, multi-step orchestration flows, and voice or conversational AI solutions on Salesforce.
- Lead the transition from deterministic Salesforce automation to probabilistic AgenticOps, including governance, monitoring, and incident response.
- Build AI governance frameworks, agent dossiers, intake processes, after-action reviews, and Agentforce-specific standard operating procedures.
- Establish and lead a Salesforce AI Center of Excellence with enablement programs, certification pathways, and delivery methodology documentation.
- Partner with business stakeholders and executives to convert workflow inefficiencies into measurable Salesforce-native agentic solutions.
- Advise sales and go-to-market teams on Agentforce pursuits and solution framing.
- Track adoption, time saved, manual effort eliminated, CSAT improvement, and cost avoidance.
- Lead blended delivery teams across Salesforce engineers, strategists, and data scientists.
Requirements
- 12+ years of overall experience, including at least five years leading enterprise Salesforce delivery in a forward-deployed, field engineering, or solution consulting capacity.
- Hands-on production experience delivering Agentforce implementations, including agent design, Prompt Builder, Topics, Actions, testing, and governance.
- Deep Salesforce platform architecture expertise across Sales Cloud, Service Cloud, Experience Cloud, Flow automation, Apex, APIs, and integration patterns.
- Experience with Data Cloud data modeling, identity resolution, data streams, calculated insights, and Agentforce integration.
- Experience building Salesforce delivery playbooks, operating models, or Centers of Excellence.
- Experience in regulated industries such as financial services, healthcare, or federal environments, including Salesforce Shield, compliance, and security architecture.
- Ability to operate as both a C-suite advisor and hands-on technical authority.
- Preferred Salesforce certifications include Agentforce Specialist, Agentblazer, Administrator, Service Cloud Consultant, Experience Cloud Consultant, or Salesforce Business Analyst.
- Experience with non-GA Salesforce capabilities, AgenticOps, agent observability, prompt governance, and agent lifecycle management.
- Experience integrating Salesforce with AWS, Azure, Slack, ServiceNow, Snowflake, MuleSoft, Workato, or Informatica.
- Experience with voice and conversational AI implementations, such as Einstein Voice or Parloa.
- Scripting or programming ability in Apex, Python, or JavaScript, with familiarity with REST or SOAP APIs, OAuth, and SSO patterns.
- Cloud platform experience with AWS, Azure, or GCP and familiarity with PCI-DSS, FedRAMP, or HIPAA in a Salesforce context.
- Experience building AI business cases, ROI models, executive outcome summaries, enablement programs, certification drives, or champion communities.
- Background in management consulting, systems integration, or Salesforce SI or partner environments.
- Willingness and ability to travel to Cvent offices and customer locations as needed.
Benefits
- Competitive benefits package is offered.
- The role requires travel to Cvent offices and customer locations as needed.
Tech Stack
Categories
About Cvent
Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider. Our Mission: To bring people together, power the human connection and transform the meetings & events industry through innovative technology. Who We Are: With 5,500+ employees & 30,000 customers, we're one of the largest event technology companies in the world, & we're always looking for the next generation of Cventers to join #CventNation! Cvent is consistently recognized as a Top Workplace by The Washington Post, Washington Business Journal, & certified as a Great Place to Work in the US, UK, & India, among other regional & international accolades. **Career Fraud Alert: In today's digital-first world, fraudulent job offers and hiring manager impersonations, often via social media or chat/messaging apps, continue to increase. To protect yourself, verify all communications come from a legitimate Cvent email (name@cvent.com) and be cautious of requests for personal information, unsolicited messages, and offers via chat or social media. If you suspect fraud, contact HRHelp@cvent.com immediately and apply for positions directly through our careers site at https://careers.cvent.com. Your safety and security are our priority.