ServiceNow Developer (ITSM Module) At Client Site in Ottawa
DXC Technology1 day ago
Ottawa, CanadaSenior
Responsibilities
- Gather business requirements and translate them into technical specifications for ServiceNow implementations.
- Design, develop, configure, test, deploy, and support ServiceNow solutions, including workflows, forms, scripts, reports, dashboards, business rules, client scripts, UI actions, UI policies, and script includes.
- Configure and support ServiceNow ITSM, ITOM, and CSM applications and processes.
- Implement Discovery, Service Mapping, Event Management, CMDB data-quality improvements, automated remediation, and service-availability capabilities.
- Integrate ServiceNow ITOM modules with enterprise systems and maintain accurate data integrations.
- Configure observability tools to monitor user behavior, system availability, capacity, and performance.
- Participate in requirements analysis, design and code walkthroughs, user acceptance testing, data migration, deployments, incident management, and problem management.
- Provide technical guidance to customers, present ideas and designs to stakeholders, and mentor less senior team members.
- Generate and analyze reports, support audits and regulatory inspections, and propose continuous improvements to ITOM processes and configurations.
Requirements
- At least 5 years of software development experience with strong development skills in ITSM and ITOM.
- Experience with business process transactions, business process management, process optimization, system administration, and ServiceNow administration.
- Experience with ServiceNow user management, including groups, users, roles, and ACLs.
- Experience setting up and managing out-of-the-box applications and configuring ServiceNow workflows and forms.
- Experience creating and maintaining ServiceNow tables, business rules, client scripts, UI actions, UI policies, script includes, and workflows.
- Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
- Experience gathering requirements and translating them into technical deliveries, along with strong problem-solving and analytical skills.
- Excellent communication skills and confidence presenting to stakeholders at different levels.
- Ability to work independently with minimal oversight and collaboratively through swarming and peer programming.
- Experience with observability is an asset.
- ServiceNow Certified Implementation Specialist, Six Sigma, or PMP certification is an asset.
- Must be a Canadian citizen with 10 years of verifiable history on Canadian soil to qualify for the required Canadian government security clearance.
Benefits
- DXC offers a Virtual First model with the majority of its workforce working remotely, while this position is identified as being at a client site in Ottawa.
- The work model prioritizes in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.
- DXC provides an inclusive workplace, equal-opportunity employment, learning and development culture, and reasonable accommodation for qualified individuals with disabilities.
Categories
About DXC Technology
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Instagram: https://www.instagram.com/dxctechnology Youtube: https://www.youtube.com/DXCTechnology TikTok: https://www.tiktok.com/@dxc_technology