ServiceNow Developer (ITSM Module) At Client Site in Ottawa
DXC Technology3 days ago
Ottawa, CanadaSenior
Responsibilities
- Gather business requirements and translate them into technical specifications for ServiceNow implementations.
- Design, develop, configure, test, deploy, and support ServiceNow workflows, forms, scripts, reports, dashboards, and applications.
- Configure ServiceNow ITSM, ITOM, and CSM modules, including Discovery, Service Mapping, and Event Management.
- Discover devices and applications, maintain CMDB data quality, build service maps, and implement event-management and automated-remediation solutions.
- Integrate ServiceNow ITOM modules with enterprise systems and maintain accurate data integrations.
- Configure observability tools and analyze reports related to service availability, capacity, Discovery, Service Mapping, and Event Management.
- Support production deployments, incident and problem management, audits, regulatory inspections, and continuous process improvement.
- Provide technical guidance to customers, present designs to stakeholders, mentor less-senior team members, and participate in design and code walkthroughs.
Requirements
- At least 5 years of software-development experience with demonstrated ITSM/ITOM development skills.
- Eligibility for Government of Canada security clearance, including Canadian citizenship and 10 years of verifiable history in Canada.
- Experience with business-process transactions, business-process management and optimization, system administration, and ServiceNow.
- Experience with user management, groups, users, roles, access control lists, out-of-the-box applications, workflows, forms, tables, business rules, client scripts, UI actions, UI policies, script includes, and workflows.
- Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
- Excellent problem-solving, analytical, communication, requirements-gathering, and stakeholder-presentation skills.
- Ability to work independently and collaboratively using swarming and peer-programming approaches.
- Observability experience is an asset.
- ServiceNow certifications such as ServiceNow Certified Implementation Specialist, Six Sigma, or PMP certification are assets.
- Bilingual English/French capability is preferred but not required.
Benefits
- Full-time hires may participate in a benefits program including health, dental, vision, wellness, life and disability insurance, retirement savings, paid holidays, and paid time off.
- The position is onsite in Ottawa and requires the successful candidate to reside in the Ottawa area.
- DXC prioritizes in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.
Categories
BackendSolutions Engineering
About DXC Technology
DXC Technology is a public IT services and consulting company that runs and modernizes mission-critical systems for large enterprises and governments. It provides managed services, cloud migration and operations, cybersecurity, application development, and industry BPS, monetizing through long-term outsourcing and consulting engagements. Formed in 2017 from the merger of CSC and HPE Enterprise Services, DXC is headquartered in Ashburn, Virginia and trades on the NYSE as DXC.