6 days ago
Ottawa, CanadaSenior
Responsibilities
- Manage technical relationships for 5 to 7 strategic Adobe Experience Manager customers.
- Provide ongoing client communication, status updates, expectation management, and strategic technical guidance.
- Support customer production websites, resolve technical issues, identify root causes, and recommend or implement solutions.
- Coordinate account customizations, technical implementations, professional services requests, and closure of quality and security issues.
- Partner with customers on strategic roadmaps and collaborate with internal teams on cloud provisioning, customization, monitoring, and upgrades.
- Facilitate collaboration among customers, third-party providers, project managers, engineering, automation, consulting, and customer support teams.
Requirements
- Eligibility to obtain Canadian Government Top Secret security clearance.
- Working knowledge of Adobe Experience Manager and other digital marketing products.
- Proficiency with public cloud offerings and cloud operations across AWS, Azure, and GCP.
- Experience using command/control and CI/CD tools for cloud management solutions.
- Working knowledge of Linux, Apache web server, CDN, WAF, DNS, Java-based applications, and load balancing.
- Front-end development experience with JavaScript and CSS.
- Experience with operational monitoring tools including New Relic, Icinga, and Splunk.
- Strong client relationship management, communication, presentation, collaboration, and technical project leadership skills.
- Preferred qualifications include a master's degree or other advanced education or equivalent experience, Fortune 500 account management experience, digital marketing technology experience, customer success experience in SaaS or managed services, and experience in highly secure environments.
Benefits
- The Canada pay range is $127,100.00 to $165,000.00 annually, with non-sales roles eligible for the Annual Incentive Plan and certain roles potentially eligible for new-hire equity awards.
- The role is based in Canada and requires eligibility for Canadian Government Top Secret security clearance.
Tech Stack
Categories
Solutions Engineering
About Adobe
Adobe builds software for creative work, document workflows, and customer experience used by individuals, teams, and enterprises. Its products include Creative Cloud (Photoshop, Illustrator, Premiere Pro), Acrobat/Document Cloud, and Experience Cloud for marketing and analytics, sold primarily via subscriptions. Founded in 1982 and headquartered in San Jose, California, Adobe is a public company traded on NASDAQ under the ticker ADBE.