Software Engineer II
American Express1 day ago
Chennai, IndiaMid Level
Responsibilities
- Develop, test, deploy, and support enterprise solutions on the ServiceNow platform.
- Build ServiceNow applications, workflows, integrations, automation, APIs, and platform capabilities.
- Develop Incident Management, Problem Management, Change Management, and CMDB functionality.
- Create and maintain integrations that populate, update, or consume CMDB and operational data.
- Translate process and operational requirements into ServiceNow solutions, workflows, business rules, and reusable integration patterns.
- Write maintainable, testable, and documented software while troubleshooting defects, integration issues, data issues, and production problems.
- Participate in design discussions, code reviews, Agile activities, deployment, testing, and production support.
- Collaborate with process owners, SRE, Application Support, Operations Engineering, and application teams to improve ITSM capabilities.
- Take increasing ownership of applications, features, integrations, and technical components as experience develops.
Requirements
- Professional software development or platform engineering experience in a technology organization.
- Experience or demonstrated foundation in software development and enterprise application engineering.
- Ability to develop ServiceNow integrations using REST APIs, web services, events, and related integration technologies.
- Experience working with structured data formats such as JSON and XML.
- Ability to develop automation that reduces manual effort and improves engineering and operational efficiency.
- Knowledge of software engineering practices including application design, automated testing, source control, code review, deployment, and production support.
- Ability to understand or apply enterprise application architecture, reliability, security, and maintainability principles.
- Ability to work with ITIL and ITSM practices, especially Incident Management, Problem Management, Change Management, and Configuration Management.
- Willingness to learn from senior engineers, apply technical standards, and take increasing technical ownership.
Benefits
- Competitive base salaries and bonus incentives.
- Financial-well-being and retirement support.
- Medical, dental, vision, life insurance, and disability benefits, depending on location.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Paid parental leave policies, depending on location.
- Access to global onsite wellness centers, depending on location.
- Confidential counseling support through the Healthy Minds program.
- Career development and training opportunities.
Categories
About American Express
American Express builds a global payments network and issues consumer, small-business, and corporate cards, plus merchant acquiring and travel services. Revenue comes from card fees, interest and lending, discount/merchant fees, and network services. Founded in 1850 and headquartered in New York City, it operates the Amex acceptance network worldwide and offers co-branded cards and membership rewards across millions of cardmembers and merchants; ticker NYSE: AXP.